Beyond Technology: The New Design Frontier of Integration and Experience. Recorded live at CEDIA Expo 2025, Dan Ferrisi of EmeraldX and Caitlin Stewart of Leon Speakers explore how integration is evolving from technical infrastructure into a design-driven discipline—where storytelling, collaboration, and intentional product design define the future of connected environments.
Integration X Design: Why the Future of Connected Living Depends on Collaboration
At CEDIA Expo 2025, two parallel conversations revealed a shared reality: the future of technology in the built environment will be defined not by innovation alone, but by integration—and integration, increasingly, is a design discipline.
Dan Ferrisi, Group Editor for EmeraldX, has a front-row seat to the evolution of the integration industry. Through his editorial leadership and involvement in industry events, he sees a clear shift underway. Integrators are no longer viewed simply as technical specialists installing equipment at the end of a project. Instead, they are becoming essential collaborators—professionals who shape how people experience their environments through sound, light, security, and automation.
This evolution mirrors what Caitlin Stewart sees from her position at Leon Speakers. The Ann Arbor-based manufacturer has built its identity around a simple but powerful premise: technology must serve design. Rather than forcing architecture to accommodate equipment, Leon develops audio and concealment solutions that complement materials, finishes, and spatial intent.
For Stewart, the challenge isn’t technical—it’s cultural. Designers have historically minimized or hidden technology in order to preserve aesthetic integrity. The opportunity now is to create products that belong within the design language of the space itself.
Trade shows like CEDIA play a vital role in accelerating this transformation. They provide a platform where manufacturers, integrators, media, and designers can align around shared goals. They foster dialogue, education, and partnership—critical ingredients in a rapidly evolving ecosystem.
The message from both conversations is clear: integration is no longer about devices. It is about experience. And the professionals who understand how to merge technology with design intention will define the future of connected living.
Calgary-based designer Stephanie Martin shares the story of launching her firm during the 2008 financial crisis, the gap between design education and reality, and why hand-crafted authenticity remains vital in the age of AI. She also takes us inside the Rideau Residence, a project blending modern aesthetics with sentimental family history.
Launching in a Recession: Stephanie discusses starting her firm in 2008 during the financial crisis, which heavily impacted Calgary’s oil and gas-driven economy. She attributes her early success to “door-to-door” marketing and building a reputation through exceptional service rather than just aesthetics.
The “Cowboy Town” Reality: A look at Calgary’s diverse culture, strong job market, and affordable housing, countering its reputation as just a “cowboy town.”
Service Over Style: Stephanie emphasizes that the core of her business is caring about the clients’ lives, a lesson she learned early on that differentiates her firm today.
The Evolution of Design Practice
Education vs. Reality: A candid discussion on how design schools often focus on exaggerated creativity while overlooking practical skills like budgeting, timelines, and coordination.
Post-Pandemic Expectations: Clients now prioritize emotional connections and functional spaces over mere aesthetics, seeking designs that actively enhance their well-being.
Sustainability: The conversation touches on the necessity of sustainable building practices, including Stephanie’s experience with passive homes.
Technology & Authenticity
The AI Debate: Stephanie and Josh discuss the rise of AI in design. While Stephanie is optimistic about AI for efficiency, she argues for maintaining “hand-crafted” creativity to ensure designs remain meaningful.
Authentic Marketing: In an era of AI-generated content, Stephanie commits to keeping her social media presence true to her values by showcasing only authentic, human-created work.
Project Spotlight: The Rideau Residence
Modern-Traditional Mix: A deep dive into the kitchen design which juxtaposes modern elements with sentimental details, specifically a brick backsplash sourced from the owner’s grandmother’s house.
Space Transformation: How a formal dining room was reimagined into a dark, masculine office space that contrasts sharply with the rest of the light-filled home.
How Behavior-Driven Design Is Defining the Future of the Home
KBIS Series 2026, findings and experiences from the Kitchen & Bath Industry Show, recorded live from the KBIS Podcast Studio presented by AJ Madison. This was the second year of this program and we built on last year’s show with even more experts in the industry sharing experience, findings and industry-leading insights.
What happens when home innovation prioritizes real-world habits over flashy, unnecessary features? This conversation explores how a deep understanding of how people use their appliances every day leads to intentional solutions that fit every lifestyle.
Join Justin Reinke, Head of Product Marketing at Midea, and Ryan Shaffer, Sr. Technical Product Planning Engineer at Midea, to discuss how hundreds of hours of in-home observation drive breakthroughs in everything from acoustic comfort to specialized hygiene. By analyzing universal pain points—like the rise of sustainable drinkware and open-concept living—we examine the R&D required to make daily chores easier through practical, performance-driven design that works harder for the household.
For decades, appliance innovation followed a predictable formula: more features, more technology, more complexity. Digital displays replaced analog controls. Connectivity introduced remote operation. Artificial intelligence promised optimization. But somewhere along the way, innovation lost sight of its most important objective—serving the human being.
Today, that philosophy is changing.
At KBIS 2026, one of the most important conversations wasn’t about technology itself, but about behavior. Appliance manufacturers are increasingly recognizing that true innovation does not begin in engineering labs. It begins in homes—watching how people live.
This shift represents a fundamental evolution in product development. Instead of asking what technology can do, manufacturers are asking what people actually need.
Consider the refrigerator. It is opened dozens of times each day, often absentmindedly, during moments of distraction, urgency, or fatigue. Every movement—the height of a shelf, the accessibility of a drawer, the ease of filling a glass—shapes the user’s experience. These micro-interactions define whether an appliance feels intuitive or frustrating.
Similarly, dishwashers must now accommodate modern behavioral realities. Reusable bottles, travel tumblers, and complex accessories require flexibility that traditional rack designs never anticipated. Washing machines must operate quietly enough to coexist within open-plan homes, where appliance noise becomes part of the lived environment.
These are not technological problems. They are human problems.
The most forward-thinking manufacturers have embraced observation as their primary design tool. By studying real households, engineers and designers can identify friction points invisible in traditional research. The goal is not to add features, but to remove obstacles.
This approach also challenges the industry’s historical obsession with specifications. Feature lists do not guarantee usability. Connectivity does not guarantee convenience. Technology that requires explanation has already failed its most important test.
The future appliance must be intuitive.
It must integrate seamlessly into daily routines, supporting behavior rather than disrupting it. It must operate quietly, reliably, and predictably. It must reduce mental load, not increase it.
Perhaps most importantly, it must respect the reality that appliances are not aspirational objects. They are functional infrastructure. They exist to support life, not define it.
This shift toward behavior-driven design reflects a broader maturation of the appliance industry. Innovation is no longer measured by novelty, but by invisibility. The best appliances do their job so well that users never think about them at all.
In the end, the future of appliances will not be defined by how advanced they are.
It will be defined by how effortlessly they serve the people who depend on them every day.
Behavior as the Foundation of Innovation
Product development begins with observing real-world habits.
I have a confession to make. I’m exhausted. In the best possible way after a week in Orlando, Florida for the Kitchen & Bath Industry Show. I have so much to share with you today!
My journey started on the Monday before the show began for a travel day, sound check and confirming the final details form the show. In addition to hosting the KBIS Podcast Studio again this year, moderating a panel on the NEXT Stage and recording conversations for the show, I wanted to help you prepare for the show next February in Las Vegas.
But Josh, next February is like 11 months away. That’s true, but here’s a secret. Come a little closer, it’s just us. KBIS is the essential American kitchen and bath show, full stop. It’s about learning, seeing, connecting and putting all of the pieces together to understand how the American market is setting up for the next year and the trending ideas that have staying power for the next 5-10 years.
You can listen to Convo By Design for the conversations with industry insiders. If I were a designer, I would. I believe that this show tells the stories that you should really know to get a feel for directionality of the industry. Specifiers are the plus of the industry and the ideas emanating from the show this year covered the technology revolution taking place from an AI perspective, but there’s more. The kitchen is in the midst of a wholesale change. And it’s exciting to see it happen in real time.
Learning was a key theme this year. If you were not at the show this year, you are behind the curve. I don’t say this to scare you, I tell you this so you make the time to get to the show next year. All three days and plan to see as much as you can. But, I wanted to share some of the key ideas from the show this year. For additional details, check the show notes.
Luxury is the measurable outcome of thoughtful design—where performance, longevity, and relevance align to support the way people actually live.
Luxury is the removal of friction from daily life.
Luxury is durability aligned with intent.
Luxury is design that continues to perform long after the purchase is forgotten.
Luxury is confidence—in function, longevity, and fit.
Luxury is not what you spend. It’s what you never have to rethink.
The Kitchen as the Primary Investment
The kitchen remains the #1 homeowner investment nationwide.
Homeowners are willing to exceed budget in the kitchen more than any other space.
The kitchen is the most public and social room in the home.
It represents identity: “I’m a cook,” “I entertain,” “I host.”
Food equals memory; appliances enable those memories.
The Expanding Kitchen Ecosystem
Kitchens are no longer singular spaces—they expand throughout the home.
Secondary kitchens (sculleries, prep kitchens, butler’s pantries) are rising.
Beverage centers, bars, and wine storage are increasingly common.
Coffee stations and en-suite kitchenettes are viewed as lifestyle enhancements.
Outdoor kitchens are now expected in many markets.
Refrigeration appears in bathrooms (skincare), offices, and guest suites.
Multigenerational living drives multi-kitchen design.
Post-COVID entertaining shifted bar culture into the home.
Value Has Replaced Price as the Primary Decision Driver
Consumers rarely regret investing more in appliances.
Longevity, performance, and service support define value.
Sustainability increasingly aligns with durability.
Human-Centric Design Is the New Standard
Appliances must be intuitive without relying on manuals.
UX consistency across appliances improves adoption.
Technology must solve real problems—not create new friction.
Appliances Are Expanding Beyond the Kitchen
Refrigeration, coffee systems, and specialty appliances now appear throughout the home.
Multi-kitchen and multi-generational design is driving specification complexity.
Flexibility and modular integration are essential.
Practical Innovation vs Feature Saturation
Most consumers use only a small percentage of available features.
Simplification improves usability, adoption, and satisfaction.
Innovation must solve real problems—not marketing problems.
Appliances as Infrastructure for Daily Life
Refrigerators open dozens of times daily, making ergonomic design critical.
Dishwashers, washers, and refrigeration now integrate into behavioral routines.
Appliances increasingly support lifestyle efficiency, not just task completion.
Quiet Luxury: The New Definition of Premium
Quiet luxury shifts focus from visual dominance to experiential excellence.
Appliances integrate seamlessly into architecture.
Performance becomes more important than appearance.
Identity & Evolution in Design
Designers must periodically redefine themselves and their work to remain relevant.
Personal growth and evolving priorities shape professional identity and approach.
Burnout vs Ambition
Burnout is not a badge of honor; it results from overextension and emotional labor.
Ambition aligns energy with superpowers and opportunities, creating sustainable growth.
Setting boundaries is essential to differentiate productive ambition from harmful overwork.
Emotional Labor & Client Management
Design work involves managing client emotions, expectations, and second-guessing.
Designers act as liaisons between clients, contractors, and teams, absorbing invisible pressures.
Managing scope creep and change orders is a practical strategy to protect both energy and profitability.
Social Media & Comparison Culture
Social media can amplify unrealistic expectations and unhealthy competition.
Designers often feel compelled to accommodate clients’ desires, sometimes overextending themselves to maintain a positive perception.
These core themes coming out of the show this year tell a story that cannot be ignored. The thought process is changing. More human-centric at a time when technology seems to be taking over. Interesting times.
Shifting away from that, I want to share two conversations from the show.
Brandon Kirschner | Azzuro Living – Control the Process, Control the Outcome: Inside Azzurro Living’s Design Advantage
Brandon Kirshner of Azzurro Living explains how factory ownership, material innovation, and hands-on experimentation are redefining luxury outdoor furniture—and why relationships and resilience matter more than ever.
Recorded live at the Kitchen and Bath Industry Show in Orlando, this conversation with Brandon Kirshner, Partner and VP of Design at Azzurro Living, explores what it means to design, manufacture, and deliver luxury outdoor furniture with complete control over the process.
Kirshner shares how owning and operating their own production facility provides a rare advantage in a crowded marketplace. This vertical integration allows Azzurro Living to oversee every step—from raw material sourcing to fabrication—ensuring performance, durability, and design integrity in extreme climates.
The conversation also explores the realities of modern product manufacturing: navigating global instability, breaking through to specifiers in an oversaturated marketplace, and the renewed importance of in-person relationships. At its core, this is a story about design leadership, material obsession, and maintaining optimism in a rapidly shifting industry.
Vertical Integration Changes Everything
Full ownership of production facility ensures quality control
Ability to experiment directly with materials and fabrication
Eliminates reliance on third-party manufacturing limitations
Material Innovation Drives Luxury Performance
Products engineered for extreme heat and harsh winters
Hands-on experimentation with rope, wicker, and aluminum
Performance and longevity are core to brand value
Design as the Core Differentiator
Industrial design roots shape product philosophy
Focus on original forms rather than “me-too” furniture
Design enhances lifestyle, not just aesthetics
Relationships Still Drive Specification
Trade shows like High Point Market remain essential
Face-to-face interaction builds trust and long-term partnerships
Education through sales teams and specifier outreach is critical
Resilience and Optimism in a Volatile Industry
Navigating tariffs, supply chains, and global uncertainty
Maintaining a solution-oriented mindset
Viewing disruption as part of long-term growth
In luxury outdoor furniture, control isn’t just an operational advantage—it’s a creative one.
For Brandon Kirshner, Partner and VP of Design at Azzurro Living, ownership of the manufacturing process is the foundation of everything the company does. Unlike many competitors who rely on outsourced production, Azzurro Living operates its own factory, giving Kirshner and his team direct oversight of every detail, from raw materials to finished form.
This control allows for something rare in today’s manufacturing environment: true experimentation. Working directly with fabricators, Kirshner explores new weaving techniques, tests material durability, and refines structural details. The result is furniture engineered not just to look refined, but to perform in punishing environments—from desert heat exceeding 115 degrees to unpredictable seasonal extremes.
Kirshner’s path into furniture design began with industrial design studies, where exposure to iconic modernist designers revealed furniture as both functional object and artistic expression. That perspective continues to shape his work today, where innovation isn’t driven by trend cycles, but by material curiosity and structural integrity.
Launching Azzurro Living in 2020 presented immediate challenges, from supply chain disruption to economic uncertainty. Yet Kirshner views volatility as inevitable rather than exceptional. Experience has taught him that adaptability—not stability—is the constant in product manufacturing.
Equally important is maintaining strong relationships within the design community. Trade shows, in-person meetings, and direct engagement remain essential tools for connecting with specifiers and building trust.
In an increasingly crowded marketplace, Azzurro Living’s approach is clear: control the process, push material boundaries, and let design lead. The result is furniture that reflects not just luxury, but intention.
“Owning our factory gives us complete control—from raw material to finished product—and that changes everything.”
“Design is the reason people invest in luxury furniture. Performance just makes it last.”
“You can’t innovate from a distance. Being hands-on with materials is where real progress happens.”
“Trade shows and face-to-face interaction still matter because this industry runs on relationships.”
“No matter what challenges come—tariffs, supply chain, geopolitics—we’ll figure it out. That mindset is essential.”
This is Cathy Purple Cherry – Founding Principal | Purple Cherry, freshly installed in the Convo By Design Icon Registry, we caught up at KBIS for a fresh take.
Human-Centered Architecture, Resilience, and the Responsibility of Design
Cathy Purple Cherry reflects on architecture as a lifelong act of care—supporting people through turbulence, embracing multigenerational living, rejecting trend culture, and using design as a tool for healing, connection, and growth.
Recorded live at the Kitchen and Bath Industry Show, this conversation with Cathy Purple Cherry of Purple Cherry Architects explores architecture not as a moment of visual impact, but as a lifelong framework for human support.
Purple Cherry shares her philosophy that architecture must evolve alongside the people it serves, especially during times of societal turbulence and personal change. Her work is grounded in human-centered thinking, emotional durability, and the belief that design can create stability amid chaos.
The discussion moves beyond aesthetics into deeper territory—resilience shaped by hardship, the responsibility of creatives to provide clarity and options, and the importance of giving back. Purple Cherry also addresses the rise of multigenerational living, generational shifts in work culture, and the dangers of trend-driven design thinking.
At its core, this conversation reveals architecture as both a professional discipline and a personal calling—one rooted in empathy, long-term thinking, and service.
Architecture as Long-Term Support, Not Momentary Expression
Design must serve people across decades, not just visual moments
Architecture provides emotional stability during uncertain times
Human-centered design is becoming essential, not optional
Growth Through Challenge and Adversity
Personal and professional hardship builds resilience
Lessons learned shape better architects and stronger leaders
Teaching and mentoring are essential responsibilities
Multigenerational Living as a Cultural Shift
Economic and social changes are reshaping American housing
Families are staying connected longer
Architecture must adapt to evolving family dynamics
The Responsibility of Creatives in Times of Tension
Architects provide clarity and solutions amid chaos
Design can serve as a “relief valve” for societal stress
Creatives help people reimagine how they live
Rejecting Trend Culture in Favor of Lasting Design
Enduring design comes from purpose, not prediction
Giving Back as a Core Professional and Personal Value
Sharing knowledge strengthens the profession
Service to others creates deeper meaning in creative work
Design is both a gift and a responsibility
For Cathy Purple Cherry, architecture has never been about creating a moment. It’s about supporting a lifetime.
As founder of Purple Cherry Architects, with offices in Annapolis, Charlottesville, and New York City, Purple Cherry has built a practice grounded in the belief that design must evolve alongside the people it serves. Architecture, she explains, is not about solving for a single moment, but about creating environments that support human life over time.
That perspective feels especially relevant today. As social, economic, and cultural turbulence reshapes how people live and work, architecture has taken on a new role—not just as shelter, but as emotional infrastructure. Spaces must provide calm, clarity, and flexibility, particularly as multigenerational living becomes more common and families remain connected longer under one roof.
Purple Cherry rejects the idea that architecture should chase trends. While the industry often focuses on forecasting aesthetic movements, she believes true design transcends these cycles. Lasting architecture emerges from purpose, empathy, and a deep understanding of human behavior.
Her perspective is shaped not only by decades of professional experience, but by personal adversity. Hardship, she explains, builds resilience and strengthens one’s ability to serve others. That philosophy extends into her commitment to mentorship, service, and giving back—values she sees as inseparable from meaningful creative work.
For Purple Cherry, architecture is both discipline and calling. It is a lifelong process of learning, teaching, and refining. And in a world defined by rapid change, her message is clear: the most important role of design is not to impress, but to support the people who live within it.
“Architecture isn’t about solving for a moment. It’s about supporting people over time.”
“Through suffering, we become stronger—and that’s what allows us to better serve others.”
“Anything in the built environment that can calm us and organize our lives becomes essential.”
“Design should never be driven by trends. It should be driven by purpose and people.”
“The meaning of life is discovering your gifts. The purpose of life is sharing them.”
This week on the show, you’re going to ride along with me from the incredibly comfortable and stylish VW ID.Buzz, which served as the mobile podcast studio at CEDIA Expo / CIX this September in Denver, Colorado. Were going back for more conversations from the show.
CEDIA (Custom Electronic Design & Installation Association) is the global trade association for home technology professionals, specializing in smart home, automation, audio-visual, networking, and integrated systems. Its mission is to advance the home technology industry through education, certification, advocacy, and networking. Members include integrators, designers, manufacturers, and consultants who shape the connected environments we live and work in.
CEDIA Expo is the industry’s largest annual event for residential technology professionals. With hundreds of exhibitors, educational sessions, live demos, and global networking opportunities, it’s where new ideas and innovations in smart home and AV integration take center stage.
The Commercial Integrator Expo (CIX), co-located with CEDIA Expo, focuses on commercial integration technologies—from conferencing and IT infrastructure to building automation and emerging AV solutions—bringing together commercial integrators, IT pros, designers, and tech managers.
Jason McGraw | Group VP and Show Director, CEDIA Expo / CIX
Scope of the Show: McGraw details the scale of CEDIA Expo 2025, featuring over 350 exhibitors and immersive demo rooms that showcase integrated audio, video, and control systems.
Integration Meets Design: Discussion centers on the critical partnership between integrators and the design-build community (interior designers, architects, builders). McGraw emphasizes that technology—ranging from AI and energy management to lighting—must be a foundational element of the design process, not an afterthought.
The Business Case: Designers are encouraged to view integrators as essential trade partners, similar to electricians or plumbers, to better service clients and protect home networks.
Dale Sandberg | Product Manager for Electronics, Sonance
Aesthetic Performance: Sandberg discusses Sonance’s philosophy that sound should support the design of a space rather than dominate it. The focus is on blending high-fidelity performance with discreet aesthetics.
New Innovations: Highlights include the compact UA Series amplifiers designed to fit behind displays or in tight spaces, and the integration of professional-grade Blaze Audio amplifiers into the Sonance family.
Outdoor Living: The conversation covers the growing trend of outdoor entertainment, where amplifiers and speakers are used to create immersive environments in backyards and outdoor kitchens.
Jim Garrett | Senior Director of Product Strategy, Harman Luxury Audio Group
Hidden Technology: Garrett addresses the challenge of eliminating “wall acne” through invisible speakers and design-integrated solutions that do not compromise acoustic performance.
Pandemic Influence: The discussion explores how the pandemic shifted focus toward outdoor living and unconventional entertainment spaces, including garages and multi-generational gaming setups.
Brand Portfolio: Insights into the product strategies for Harman’s luxury brands—JBL, Revel, Mark Levinson, and JBL Synthesis—and the importance of gathering direct feedback from integrators to drive R&D.
Demo rooms showcasing integrated audio, video, and control systems
The Wave Effect of Trade Shows
Innovation as unseen currents shaping the industry
Ideas incubated at CEDIA spreading across markets and returning as trends
Integration Meets Design
Town hall insights with CEDIA’s Daryl Friedman & NKBA’s Bill Darcy
Bridging integrators with interior designers, kitchen & bath professionals, and architects
Untapped opportunities in collaborative smart home projects
Technology as a Design Driver
AI, energy management, lighting trends, and seamless AV systems
Why technology must be discussed at the start of design projects
Case studies: motorized shades, outdoor AV, invisible speakers, custom veneers
Outdoor Living & Luxury Spaces
Kitchens and backyards as multi-hundred-thousand-dollar investments
Expanding living spaces through technology
Luxury demo rooms and high-performance home theaters
Why Designers Should Be Here
Missing out on competitive advantages without CEDIA exposure
Seeing products in person vs. static web images
Real examples of design-centric AV solutions and invisible tech
The Business Case
Designers need integrators just as they need electricians, plumbers, and fabricators
Protecting networks and ensuring cybersecurity in the home
Service and maintenance as part of the client experience
Looking Forward
Progress and serendipity at trade shows
Extending collaboration with KBIS and IBS (Orlando, 2026)
Building lasting bridges between integrators and designers
Links & Resources
CEDIA Expo
Commercial Integrator Expo
NKBA – National Kitchen & Bath Association
KBIS – Kitchen & Bath Industry Show
Dale Sandberg on Sonance, New Electronics, and Designing for Sonic + Aesthetic Experience
Dale Sandberg, new Product Manager for Electronics at Sonance, shares how the company is blending high-fidelity performance with discreet design solutions, introducing amplifiers and loudspeakers that elevate both sonic and aesthetic experiences in residential and commercial spaces.
At his first CEDIA Expo, Dale highlights Sonance’s latest innovations, from compact UA Series amplifiers designed to disappear behind displays to Blaze Audio’s professional-grade amplifiers now integrated into the Sonance family. With a philosophy that sound should enhance the design of a space rather than dominate it, Sonance is shaping how integrators and designers deliver immersive, comfortable experiences both indoors and out.
Guest: Dale Sandberg, Product Manager for Electronics, Sonance.
Background: from pro audio to Sonance, less than one year with the company.
Context: first CEDIA Expo experience, excitement about Sonance’s direction.
New Product Highlights
Loudspeakers
High Output Series (professional side).
Wedge speaker for outdoor/architectural blending.
Re-engineered Power Pipe subwoofers for stronger low-end performance.
Mountable behind TVs, under tables, or in tight spaces.
Features T-slots for stacking/mounting other gear.
Energy-efficient design with minimal heat output.
Blaze Audio Amplifiers
Sonance acquisition of Blaze Audio brand (Pascal, Denmark).
Range from 60W per channel up to 400W bridged.
Full DSP capability, rack-mountable, UL-rated.
Outdoor applications via weather-rated cases.
Design & Integration Perspective
Compact electronics give designers freedom to hide gear while maintaining performance.
Balancing performance and aesthetics: sound follows the design, not the other way around.
Example: background music at parties that fills space without overwhelming conversation.
Outdoor living trend: amplifiers and speakers enabling outdoor kitchens, theaters, and entertainment spaces.
Company Ethos & Philosophy
Mission: deliver complete audio solutions—amplification, processing, and speakers.
Philosophy: the sonic experience should support the aesthetic experience of a home or space.
Growth vision: expand residential dominance while building commercial presence.
Takeaway: not just about volume—it’s about creating the right experience.
Jim Garrett | Harman Luxury Audio
Jim Garrett on Harman’s Audio Innovations, Hidden Tech, and Pandemic-Inspired Entertainment
Jim Garrett, Senior Director of Product Strategy and Planning at Harman Luxury Audio Group, shares how the company balances high-performance audio with design aesthetics, explores emerging opportunities in outdoor and unconventional home entertainment, and highlights why integrator feedback is vital to shaping future products.
From invisible speakers to immersive home cinema solutions, Jim Garrett takes listeners behind the scenes of Harman’s engineering and R&D process, discussing product development for brands like JBL, Revel, Synthesis, and Mark Levinson. He explains how the pandemic inspired new entertainment spaces, how technology can be seamlessly integrated into interiors, and why CEDIA Expo remains an essential hub for innovation, collaboration, and awareness in the custom electronics industry.
Guest: Jim Garrett, Senior Director of Product Strategy & Planning, Harman Luxury Audio Group.
Role: Oversees product roadmap, development direction, and exhibition strategy.
Context: Recorded in Volkswagen ID.Buzz at CEDIA Expo 2025.
CEDIA Expo 2025 Overview
Largest booth shared with parent company Samsung.
Opportunity to engage integrators directly and gather actionable feedback.
Importance of listening to installation professionals to improve products.
Product Strategy and Brand Focus
Harman Luxury Audio Group brands: JBL, JBL Synthesis, Revel, Mark Levinson.
Focus at Expo: JBL Synthesis for home cinema and immersive audio.
Solutions include invisible speakers, wall/ceiling installations, and custom home audio products.
Balancing Performance and Aesthetics
Challenge: high-performance products that are visually unobtrusive.
Goal: eliminate “wall acne” with invisible or design-integrated speakers.
Inspiration drawn from evolution in lighting design to minimize visual clutter.
Engineering and R&D
Harman’s science-based approach: performance must meet visual and acoustic demands.
Innovation includes weatherproof outdoor speakers and displays for bright sunlight.
Teams challenged to create high-fidelity systems that integrate seamlessly into homes.
Expanding Entertainment Spaces
Pandemic influence: growth of outdoor living and unconventional entertainment areas.
Multi-generational engagement: home theaters, garages, patios, bathrooms, and gaming setups.
Flexibility of audio/video systems allows new experiences across the home.
Integration and Awareness
Educating interior designers, architects, and end users about hidden tech.
Kitchen Revolution: Elevating Kitchens and Baths for Lifestyle, Wellness, and Technology. Designers and innovators discuss how kitchens and bathrooms have transformed into lifestyle-focused, wellness-oriented, and tech-savvy spaces, shaping the homes of today’s discerning clients. From pandemic-driven shifts to smart appliances, spa-like bathrooms, and open-concept living, this panel explores the evolving demands of homeowners and the strategies designers use to balance aesthetics, function, and innovation.
1. Introduction
Host Virzine Hovasapyan, Experience Director of Marketplace of Innovation for Pacific Sales, introduces the panel and sets the stage: kitchens and baths are no longer purely functional—they are deeply personal lifestyle environments.
Emphasis on the convergence of beauty, comfort, and smart technology to meet wellness-focused and tech-savvy client needs.
2. Panel Introductions
Karen Rideau, Kitchen Design Group: three decades of experience, expanding from kitchen and bath to full interior architecture.
Holly Hollenbeck, HSH Interiors: bi-coastal firm specializing in remodels and new builds, high focus on kitchen and bath.
Lori Hafele, Hafele Design: luxury cabinetry-focused design, hard surfaces specialist.
Pam Barthold, Poziom Designs: national remodels, holiday decor focus, wellness integration.
3. Pandemic and Post-Pandemic Shifts
Kitchens evolving into living spaces for family interaction and entertaining.
Movement from segmented to open-plan living; the kitchen is now the “heart of the home.”
Rise of furniture-like cabinetry and hidden storage to maintain aesthetic beauty.
4. Collaboration Between Designers and Showrooms
Importance of collaboration between designers, manufacturers, and showrooms.
Need for continuous education on appliance and technology innovations (steam ovens, microwaves/air fryers, modular units).
Designers as knowledge bridges for clients.
5. Wellness in Kitchen and Bath
Bathrooms now spa-like: steam showers, infrared saunas, cold plunges.
Kitchens adapting for wellness-conscious lifestyles: beverage centers, accessible hot water, herb gardens, indoor/outdoor cooking integration.
Rebuilding After the Fire: How Designers, Architects & Community Leaders Are Reimagining Livability in Southern California A panel of architects, designers, sustainability experts, and community advocates explore what the 2025 Palisades and Altadena fires taught us about resilience, materiality, community loss, rebuilding timelines, economic displacement, and the future of Southern California living. Moderated by Adam Hunter.
The 2025 Palisades and Altadena fires delivered a historic and deeply personal shock to Southern California communities, reshaping not only homes but expectations for safety, materiality, and resilience. In this WestEdge Wednesday conversation moderated by Adam Hunter, the panel digs into both the physical and emotional layers of rebuilding.
Architect Richard Manion contextualizes the fires as a “perfect storm”—a wind-driven event functioning like a flamethrower—requiring a more holistic approach to resilient construction. Sarah Malek Barney highlights the risks of long-standing industry shortcuts in material selection and emphasizes the renewed value of fire-resistant, performance-proven products. Marcella Oliver outlines actionable guidance from USGBC California and the Net Zero Accelerator, underscoring vetted building strategies and digital-twin modeling as essential tools for community education.
Stacy Munich brings forward the human consequences: underinsurance, temporary housing, and the emotional weight of rebuilding while navigating uncertainty. She explores prefab/precision-built housing as a potential solution for families priced out of traditional custom rebuilding. Todd Paolillo expands on the challenge of unifying a large number of well-intentioned contributors across agencies, nonprofits, and design sectors—and why true leadership must emerge to align them.
Education gaps for homeowners suddenly forced into complex architectural decisions
Economic realities shaping who can return and who is pushed out
Long rebuilding timelines and the risk of “enthusiasm fatigue,” as Adam Hunter notes
Avoiding both prefab monotony and hyper-luxury displacement in the Alphabet Streets
The panel collectively reinforces a core message: rebuilding isn’t simply architecture—it’s long-term community-making. And it requires every discipline to show up.
PARTICIPANTS & WEB LINKS
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This program explores the collision of tariffs, sustainability, design business acumen and shifting client expectations, offering a roadmap for navigating the volatility of the 2026 design landscape. Recorded live at Design Hardware in Los Angeles, I gathered a panel of industry leaders to dissect the economic and social forces shaping interior design as we head into 2026. Featuring Eva Hughes (Black House Beige), Shelly Sandoval (The Lauzon Collective), Rachel Grachowski (RHG Architecture), and Priya Vij (Hapny Home), the conversation confronts the “chaos” of the current market—from tariff-induced supply chain disruptions to the critical shortage of skilled labor.
The discussion pivots from the technical challenges of “designing for disaster” and uninsurability to the creative opportunities found in circular economies and intentional sourcing. The panelists argue for a shift away from “fast fashion” interiors toward a “friendliness” of durability, prioritizing materials that pass the “grandparent test” of longevity. Ultimately, the episode emphasizes that in a volatile market, the most valuable currencies are transparency, deep vendor relationships, and educating clients on the true cost of craftsmanship.
The “Friendliness” of Durability: A move toward “legacy” materials—like solid brass hardware and high-quality hardwood—that age gracefully and avoid the landfill, countering the disposable nature of current trends.
Supply Chain as Design Driver: How tariffs and stock volatility are forcing firms to adopt “high-low” budgeting and pre-purchase models (buying and storing materials early) to protect projects from price surges.
Designing for Disaster: The reality of rebuilding in fire-prone zones (like Altadena and the Palisades) is driving a demand for non-toxic, fire-resistant materials and a “circular economy” approach where building products can return to the earth safely.
The Labor Crisis: A candid look at the “graying” of the trades; as master craftsmen retire without a new generation to replace them, the industry faces a loss of institutional knowledge and execution capability.
Intentionality Over “Modern”: The panel discusses abandoning vague buzzwords like “wellness” and “modern” in favor of deep-dive mood boarding and psychological profiling to align client expectations with reality.
Thank you, Eva, Rachel, Shelly and Priya for taking the time to share your thoughts. Thank you to my incredible partner sponsors; Pacific Sales Kitchen and Home, TimberTech and Best Buy. Their sponsorship of Convo By Design allows me to seek out sublime design, stories from beyond the work itself and showcase unique personalities chasing new ideas and changing the way we think about design and architecture.. And present it to you so please give them an opportunity on your next project.
Thank you for listening and sharing this journey of ours. 2026 marks thirteen years of constant publication of the podcast with over 700 interviews and three million downloads, streams, and listens.Please keep those guest suggestions coming as well as thoughts about where you would like the show to record live. Convo By Design at Outlook and on Instagram, Convo X Design, with an “X”.
Thanks again for listening, until next time, be well, focused and driven so you can rise above the chaos. -CXD
The design industry has changed more in the past five years than in the previous two decades. In this episode, Amy Courtney and I unpack how technology, social media, and shifting client expectations have transformed the way designers work, communicate, and create. From in-person collaboration to photography, craftsmanship, and professional credibility, the conversation explores what it really means to practice design today.
A candid discussion about design after 2020, the rise of digital culture, evolving client behavior, and why experience still matters more than visibility.
I sat down with designer Amy Courtney and together, we are going to examine how dramatically the design industry has shifted since 2020—and what those changes mean for designers, clients, and the creative process itself. What began as a necessity during the pandemic has evolved into a permanent shift in how projects are managed, communicated, and perceived.
The conversation opens with how in-person collaboration has largely been replaced by screens, emails, and digital presentations. While technology has made certain aspects of design more efficient, it has also introduced new challenges: endless email threads, over-reliance on links and screenshots, and a growing disconnect between how spaces are discussed and how they are actually experienced. Both speakers reflect on the loss of face-to-face interaction and how it has altered everything from client relationships to decision-making.
From there, the discussion moves into how design has become more visible—and more misunderstood—than ever before. With social media and image-driven platforms shaping expectations, clients often arrive with highly specific visual references but little understanding of how those ideas translate into real-world construction. The conversation explores how designers now spend much of their time educating clients, explaining limitations, and helping them understand the difference between inspiration and execution.
Photography plays a major role in this shift. Where designers once photographed only select projects, today’s market pressures encourage constant documentation. The episode unpacks the financial and creative cost of professional photography, the tension between editorial standards and reality, and how images can sometimes misrepresent how spaces actually function. The discussion also touches on how publication expectations and sponsorships can influence what gets shown—and what gets left out.
Another central theme is the difference between designers and tastemakers. Courtney and I examine how social platforms have blurred professional lines, allowing anyone with a strong aesthetic to claim authority. We discuss the growing confusion this creates for clients and the importance of experience, education, and technical understanding in producing successful projects. While inspiration is everywhere, execution still requires training, judgment, and accountability.
The episode also dives into the influence of upbringing and mentorship. From growing up around construction and craftsmanship to learning directly from tradespeople, the conversation highlights how hands-on experience shapes a designer’s confidence and decision-making. This background, combined with curiosity and respect for process, becomes the foundation for meaningful work.
The conversation closes with a reflection on credibility, creativity, and the responsibility designers have to guide clients honestly. In a culture driven by speed and visibility, the episode argues for a return to thoughtful process, clear communication, and design rooted in real-world understanding.
How design practice has changed since 2020
The impact of remote work and screen-based communication
Photography, social media, and shifting industry expectations
The difference between designers and tastemakers
Client education and managing unrealistic inspiration
The value of construction knowledge and hands-on experience
Navigating publication standards and editorial pressure
Why credibility and process still matter
Design has never been more visible—or more misunderstood. As technology reshapes how people engage with spaces and professionals, the role of the designer has become both more complex and more essential. This episode makes the case for slowing down, valuing experience, and remembering that great design is built on knowledge, intention, and trust—not algorithms or aesthetics alone.
