CXD September 2026 Icon Registry | 686 | Paul Murdoch Architects: Designing sacred Ground, The Architecture of Memory at the Flight 93 National Memorial

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A Common Field Forever: Architect Paul Murdoch on the Architecture of Remembrance at the Flight 93 National Memorial. Convo By Design Icon Registry is presented by Pacific Sales Kitchen and Home.

In this special episode timed for the anniversary of September 11th, I sit down with architect Paul Murdoch to explore the profound responsibility of designing a national place of remembrance. Murdoch’s firm was selected from more than 1,100 international entries to create the Flight 93 National Memorial in Shanksville, Pennsylvania—a 2,200-acre site honoring the 40 passengers and crew members who fought back against highjackers on 9/11.

We discuss the critical evolution from initial, spontaneous outpourings of grief—like roadside fences lined with personal tributes—to permanent architectural expressions built to sustain historical weight across generations. Murdoch walks me through the spatial narrative of the park, explaining how the landscape itself carries the scale of heroism. From the Wall of Names positioned directly along the plane’s flight path to the central field of honor, the integrated Visitor Center, and the 93-foot-tall Tower of Voices housing 40 wind chimes, Murdoch reveals how intentional editing, spatial restraint, and environmental integration can turn a site of immense tragedy into a timeless sanctuary of collective healing.

  • The Transition of Memorialization: Murdoch contrasts the initial, intense emotional outpouring of temporary tributes—such as the murals that emerged worldwide following Kobe Bryant’s tragic death or the original chain-link fence aggregated with personal items in Pennsylvania—with the profound challenge of designing a permanent national memorial. A lasting monument must suspend that raw, immediate grief just enough to preserve its historical weight for future generations, while still embedding emotional resonance into its core.
  • Defining Heroes, Not Victims: In developing the narrative framework, Murdoch notes a defining stance held by the families of the passengers and crew: they do not refer to their lost loved ones as victims, but as heroes. The design was tasked with capturing the collective, democratic action of forty everyday citizens who voted to fight back in real-time.
  • The Scale of a Memorial Landscape: Encompassing 2,200 acres (roughly two and a half times the size of New York’s Central Park), the site’s vast rural setting allowed the design team to utilize the geography itself rather than relying on heavy architectural objects. Murdoch emphasizes that a standard monument would have been completely dwarfed by the environment, forcing them to reshape the land itself to project a sense of heroism.
  • The Blueprint of Remembrance:
    • The Crash Site & Hemlock Grove: The final resting place remains a restricted, sacred zone. The public is brought to the very edge, where a ceremonial gate opens exclusively on September 11th alongside a wall of 40 marble slabs engraved with the heroes’ names, tracking the plane’s precise flight path.
    • The Field of Honor: Utilizing a quote originally written on a quilt by an LAFD captain before it was officially adopted into the competition brief (“A common field one day, a field of honor forever”), a sweeping circular walkway traces the rim of what was once an open-pit coal mine.
    • The Tower of Voices: Standing 93 feet tall near the park’s main highway entrance, this soaring vertical structure acts as both a gateway landmark and an acoustic monument, housing 40 unique wind chimes to honor the final memories of those who used their voices to connect with loved ones from the sky.
  • The Power of the Creative Edit: Murdoch stresses the rigorous testing required to distill the memorial to its absolute essence. By choosing to exclude a heavy narrative presence from the landscape, the Visitor Center became the designated home for storytelling. Murdoch restricted the center’s layout to a single space with five double-sided walls, explicitly fighting against a cluttered, “antique store” aesthetic or an insular “black box” exhibit style, opting instead for natural light that shifts with the moods of the surrounding environment.
  • Navigating Bureaucracy with Purpose: Building a brand-new national park from scratch required aligning a massive ecosystem of stakeholders, including the Federal Advisory Commission, the Families of Flight 93, the National Park Service, and environmental entities like the Army Corps of Engineers. Murdoch shares how the firm maintained the integrity of its design vision when confronted with institutional frameworks and standardized federal infrastructure plans.

Applicable Elements & Links

Redefining Luxury Through the Lens of Design Psychology | 685 | Nuinterior Design’s Nureed Saeed on how “The Wellness of Home” is reshaping the industry

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In this episode, host Josh sits down with Nureed Saeed, the owner and creative director of Nu Interiors. Nureed shares her unique journey from a high-stakes career in the fashion industry to becoming a leader in the “design for wellness” movement. She discusses how her background in retail and corporate fashion informs her approach to interior design, the importance of psychological safety in the home, and why the future of the industry lies in personalized, human-centric spaces.

Fashion to Interiors: Nureed describes her transition from a fast-paced career in fashion to interior design as an evolution rather than a pivot, noting that both industries are deeply rooted in how products make people feel.

The “Wellness of Home”: A core philosophy for Nu Interiors is that a home should be a sanctuary that supports the mental and physical well-being of its inhabitants.

Psychological Design: Nureed emphasizes the importance of understanding a client’s psychological needs—such as the need for safety, comfort, or creative stimulation—before selecting a single piece of furniture.

The Shift in Luxury: The conversation explores how the definition of luxury is shifting away from “status symbols” toward personalized environments that reflect a client’s specific lifestyle and values.

Industry Collaboration: Nureed advocates for a more collaborative approach within the design community, suggesting that sharing knowledge and resources elevates the industry as a whole.

Designing for the Soul: Nureed Saeed’s Psychology of Space

In the fast-paced world of high-end design, it is easy to get lost in the aesthetics of luxury—the right marble, the perfect light fixture, or the trendiest palette. But for Nureed Saeed, owner and creative director of Nu Interiors, design has never been about the objects themselves. It is about the human beings who live among them.

Nureed’s journey to the top of the design world was an evolution, not a sudden pivot. Transitioning from a high-stakes career in the corporate fashion industry, she brought with her a keen understanding of how environments and products dictate human emotion. At Nu Interiors, she has moved beyond the “status symbol” luxury of the past, focusing instead on what she calls the “Wellness of Home.”

For Nureed, a project doesn’t begin with a floor plan; it begins with a psychological deep dive. She works to uncover the specific needs of her clients—whether they require a sanctuary for mental recovery, a space that fosters familial connection, or an environment that sparks creative energy. This “design for wellness” approach ensures that every room isn’t just beautiful, but serves as a functional pillar for the inhabitant’s mental and physical well-being.

As the industry shifts toward more personalized, human-centric spaces, Nureed is leading the charge. She advocates for a collaborative spirit within the design community, believing that a shared focus on the “wellness of home” elevates the profession as a whole. In an era where we spend more time indoors than ever, Nu Interiors is proving that the ultimate luxury isn’t a brand name—it’s a home that knows how to take care of you.

Maestri Studio LIVE in Dallas: Breaking the Silos | 684 | Why Cohesive, In-House Design is the Future of Architecture

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Eddie Maestri and the team at Maestri Studio join the podcast to discuss the power of integrated architecture, interiors, and landscape, lessons learned from the pandemic, and how to guide clients away from bloated square footage toward timeless character.

In this episode, you are going to hear my conversation with the multi-disciplinary team at Dallas-based Maestri Studio alongside Dave Johnson from James Hardie. Principal Architect Eddie Maestri shares his journey of building a full-service firm born out of frustration with traditional industry silos. By integrating architecture, interior design, full furnishings, and landscape architecture under one roof, the studio eliminates the communication friction that often plagues complex residential projects. I have been working with TimberTech, a division of James Hardie for a few years now. This company is a premier sponsor of Convo By Design and I have gotten to know the way they work and the manner in which they serve the design and architecture industry. Like providing me the opportunity to head to Dallas to speak with Eddie and his team in their studio.

The conversation delves into the post-pandemic realization that true creative collaboration requires proximity, prompting the studio to downsize and focus on a deeply integrated “many hats” workflow. The team also explores the changing landscape of home design—from navigating massive post-pandemic cost multipliers and evolving spaces like “mission control” kitchens, to pushing back against Texas’s “bigger is better” mentality in favor of highly detailed, character-rich spaces. Finally, they cover the critical role of manufacturer partnerships in keeping pace with rapid product innovations, regional environmental codes, and a growing client demand for technological simplicity.

  • Eliminating the Friction of Silos: Traditional collaborations often force designers to “stay in their lane,” creating a game of telephone that leads to client anxiety and mismatched executions. Keeping architecture, interiors, and landscape in-house allows the team to adjust clearances and design elements dynamically.
  • The Death of Remote Work for Creatives: The studio experimented with a larger, remote workforce during the pandemic but found that coordination suffered. Returning to a smaller, tight-knit, in-office team restored their ability to sketch, collaborate, and catch errors in real time.
  • Character Over Square Footage: In a market like Texas where massive homes dominate, homeowners are experiencing a reckoning. Clients are increasingly opting to trim square footage (e.g., cutting 1,000 square feet out of a plan) in order to allocate budget toward rich architectural character, custom volume transitions, and premium materials.
  • Bringing Builders in Early: To avoid painful change orders, Maestri Studio advocates for bringing the general contractor into the loop right at the conceptual design phase to establish healthy interior allowances and ensure budget alignment.
  • Evolving Spaces and Brand Alliances: Spaces like kitchens have transformed into multi-functional zones (outdoor kitchens, sculleries, beverage stations). To navigate the rapid evolution of building materials and strict regional codes—such as   Interface (WUI) restrictions or coastal “turtle-safe” lighting rules—strong alliances with technical manufacturers are crucial.
  • The Return to Simplicity in Tech & Lighting: While advanced integrated systems are popular, there is a distinct client backlash against app-bloat. Homeowners are gravitating toward clean, predictable lighting layouts—favoring sconces, lamps, and single-switch dimmers over standard grids of recessed ceiling cans.

Craft, Scale, and Soul: Bernd Radaschitz CEO Lanserring | 683 | The Future of Bespoke Kitchens


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Bernd Radaschitz, CEO of Lanserring, traces a century-old Austrian cabinetmaking legacy into a global, design-driven enterprise. In conversation, he reveals how authenticity, material intelligence, and craft-based thinking are reshaping the modern kitchen. From workshop floors in Riegersburg to projects in New York and beyond, this is a story of precision, partnership, and evolution.A fourth-generation craftsman turned global CEO explains why the future of design isn’t mass-produced—it’s deeply human, rigorously engineered, and unapologetically bespoke.

This conversation with Bernd Radaschitz is a masterclass in how heritage craft evolves without losing its soul. Born into a fourth-generation cabinetmaking family in Austria, Radaschitz bridges the rare gap between hands-on craftsmanship and executive leadership. His journey—from apprenticeship to building an international business spanning London and New York—offers a blueprint for scaling authenticity.

At the center of the discussion is the kitchen—not just as a room, but as a highly complex, hyper-functional environment that has evolved into the operational core of the home. Radaschitz explains how Lanserring approaches this shift through deep material knowledge, integrated design services, and a commitment to collaboration with architects and designers.

The conversation also explores the tension between machine precision and human touch, the global shortage of skilled trades, and the opportunity for architects and designers to rethink their relationship with makers. Ultimately, this is about more than kitchens—it’s about redefining value in a world oversaturated with sameness.

Authenticity as a Business Model

  • Rooted in generational craft, not marketing language
  • Leadership informed by hands-on making
  • Rejection of overly curated, PR-driven identity

The Kitchen as Mission Control

  • Shift from “heart of the home” to operational hub
  • Integration of appliances, storage, and lifestyle functions
  • Increasing complexity requires specialized design expertise

Craft + Technology

  • CNC and automation for precision and efficiency
  • Human hand essential in finishing, assembly, and quality control
  • Bespoke work as “controlled prototyping”

Material Intelligence

  • Deep understanding of wood, metal, stone, and glass
  • Emphasis on authenticity: grain, patina, texture
  • Custom sourcing and integration of rare or artisan materials

Design-Led vs Production-Led Models

  • Design-led: in-house kitchen design services
  • Production-led: execution of architect/designer vision
  • Hybrid approach within a single project

Globalization of Craft

  • Austrian manufacturing + London/New York design hubs
  • Logistics and shipping enabling international bespoke work
  • Cross-cultural collaboration as standard practice

The Talent Gap in Skilled Trades

  • Apprenticeship systems as a competitive advantage
  • Lack of next-generation makers in US and UK
  • Opportunity for firms who invest in craft education

Scaling Bespoke Without Losing Quality

  • Network of partner workshops in Austria
  • Shared standards, decentralized production
  • Maintaining craft integrity at higher volume

Designing for the Unexpected: Navigating Global Turmoil in the Bespoke Rug Industry | 682 | Ayub Ansari

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As geopolitical shifts and supply chain crises redefine the global economy, bespoke rug makers and interior designers are finding new ways to maintain craftsmanship and client trust.

This conversation with Ayub Ansari explores how California Design Living, a four-generation family business, is adapting to unprecedented challenges. From the sudden impact of 50% import tariffs to soaring air freight costs and labor shifts in India, the episode delves into the delicate balance between maintaining centuries-old artisanal traditions and surviving a volatile modern market.

  • Economic Volatility & Tariffs: Recent years have seen dramatic shifts in import policies, including sudden 50% tariffs that have forced companies to move from fixed pricing to more transparent, range-based quotes for clients.
  • The High Cost of Logistics: Supply chain disruptions and fuel surcharges have ballooned shipping costs, with some air freight quotes nearly doubling overnight.
  • Preserving Artisanal Heritage: The industry faces a long-term challenge in attracting younger generations to master intricate techniques like Persian knotting, which can take over a year to learn.
  • Evolution of the Showroom: High-end brands are moving toward “experience centers,” much like luxury car galleries, to focus on the touch-and-feel aspect of bespoke products in an increasingly digital world.
  • Strategic Collaboration: Designers are encouraged to utilize trade programs and consolidated shipping to mitigate rising costs through volume and long-term vendor relationships.

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Convo By Design Icon Registry | 681 | HMC Architects

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In an un-siloed world where public spaces face evolving threats, Kirk Rose and Sergio Lechuga detail how intentional design, community trust, and “invisible layers” protect people without building prisons. This is only a part of what makes HMC Architects a people-focused firm and one built for the future. he Convo By Design Icon Registry is presented by Pacific Sales Kitchen & Home.

In this follow-up conversation, I attempt to anchor a deep dive into the changing nature of safety and security in architectural design. Kirk Rose (Healthcare Practice Leader at HMC Architects) and Sergio Lechuga (Director of Interior Design at HMC Architects).

The dialogue builds upon a previous conversation to explore how architects, acting as true futurists who design structures to last 75 to 150 years must proactively engineer spaces for unthinkable modern threats. From emergency room protocols to K-12 campus layouts and civic centers, Kirk and Sergio break down how rigid, intrusive security (like airport-style metal detectors) can erode human experience and mental well-being. Instead, they champion an approach of subtle, “porous” architectural layers and operational human protocols. The trio bridges these heavy commercial insights with residential realities, concluding that real safety relies heavily on human awareness, technological adaptation, and the ultimate luxury: a connected community. And this is just partly why the entire HMC Architects firm are inductees for the month of August, 2026 in Convo By Design Icon Registry presented by Pacific Sales Kitchen & Home.

  • Architects as Futurists vs. Designers: Josh establishes that while interior designers typically plan for 5-to-25-year cycles (allowing for aesthetic refreshes), architects must project safety, utility, and durability 100+ years into the future.
  • The Psychology of Security: Walking through metal detectors or staring through barred windows drastically alters a child’s or a patient’s state of mind. Sergio explains how HMC organizes K-12 buildings to act as a natural perimeter courtyard, eliminating the need for aggressive fencing while maintaining clear sightlines and controlled points of access.
  • The Fallibility of the Metal Detector: Kirk highlights a counterintuitive healthcare trend: many public hospitals are actively removing physical metal detectors. Because weapons can be bypassed or thrown over gates, facilities rely instead on roving security, trained staff, and strict internal “back-of-house” zoning accessible only by keycard.
  • The “Aleatory Space” & Community Trust: Drawing on an architectural concept of un-owned public property (aleatory space), the guests argue that the true front line of residential security isn’t just an automated floodlight or a ring camera—it is genuine rapport and old-fashioned communication between neighbors.
  • High-Tech Human Interventions: Kirk shares sophisticated backend systems used in modern maternal wards, such as infrared infant abduction systems paired with “delayed egress” alarms. These systems demonstrate that effective security is always a blend of automated tech and rapid human operational protocol.
  • Security as the New Ultimate Luxury: Pre-pandemic design focused heavily on air, water, and sound quality. Today, Josh and the guests observe a market evolution where invisible, seamless security infrastructure has officially shifted from an afterthought to a core luxury expectation.
  • Featured Architecture Firm: Learn more about regional planning, K-12 innovations, and evidence-based environment modeling at HMC Architects.

From Luxury Hyde to Design Empire | 680 | Kyle Bunting on Authenticity, the “Favor Bank,” and Navigating Industry Shifts

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This design icon shares how doubling down during macroeconomic uncertainty, and expanding his signature brand into wool and silk was the most obvious and challenging options in the evolution of his business

In this episode of the show, I reconnect with Convo by Design Icon Registry inductee Kyle Bunting for an open, wide-ranging conversation about personal transition, business philosophy, and industry evolution. 

We look back at our popular Kyle Bunting and Friends podcast micro-series before diving into the core values that have defined Kyle’s career. He emphasizes a service-first approach inspired by his small-business upbringing, summarized by the unforgettable advice from an early mentor: “Never run a deficit in the favor bank.” Finally, Kyle reveals how his brand elegantly navigated sudden tariff changes by doubling down on customer commitment, ultimately driving the evolution of Kyle Bunting from a specialized luxury hyde company into a diversified design powerhouse spanning wool, silk, wall coverings, and commercial hospitality.

Key Takeaways & Discussion Points

  • The “Favor Bank” Philosophy: A core tenant of Kyle’s business is building genuine, frictionless relationships. By prioritizing the designer’s timeline and vision over the transaction, the brand builds deep relational equity that sustains it through industry downturns.
  • Weathering Macroeconomic Storms: Instead of implementing aggressive price hikes or sending “passive-aggressive emails” during recent tariff rollouts, Kyle Bunting extended incentives on their new product launches, capturing a 75% higher sales volume than anticipated by absorbing risks alongside their clients.
  • Combatting “Dupe” Culture: Josh and Kyle discuss the rise of theft culture and replication in design driven by social media. Kyle highlights that while budgets remain fixed despite rising material costs, true authenticity and original artistry always stand out.
  • A Evolution of Materiality: Long known exclusively for high-end decorative hide, Kyle discusses the intentional 24-to-36-month pivot to turn the brand into a multifaceted, diversified entity incorporating wool, silk, synthetics, and wall coverings for both residential and non-residential spaces.

Applicable Links & Elements Mentioned

  • Brand Partnership: Check out the custom mural work done by Kyle’s team for the new Tecovas retail location in Tulsa.
  • Tulsa in Pop Culture: The conversation highlights Tulsa’s rising cultural footprint via productions like Taylor Sheridan’s Tulsa King, the Ethan Hawke-directed project, and Martin Scorsese’s Killers of the Flower Moon.
  • Design Legends Featured: Revisit the work of Texas design trailblazers Jan Showers and Fern Santini, who previously starred in the Kyle Bunting and Friends micro-series.
  • The Brand Portfolio: Explore the newly diversified collections of hide, wool, and silk architectural elements at Kyle Bunting.

At the heart of Bunting’s approach is what an early mentor termed the “Favor Bank” philosophy—the practice of building deep relational equity by prioritizing a designer’s timeline, storage constraints, and vision long before discussing the product. By eliminating friction and absorbing logistical headaches, the brand establishes a reservoir of goodwill that serves as a vital cushion during industry downturns.

This relationship-first model faced a true test during recent macroeconomic storms. While many competitors sent passive-aggressive emails announcing immediate price hikes amid sweeping tariff rollouts, Bunting chose to double down on his clientele. The company absorbed the risk, maintaining a 20% introductory incentive on their latest collections. This bold stance paid off, yielding a stunning 75% higher sales volume than projected and capturing significant market share.

This commitment to authenticity provides a powerful antidote to the rising “dupe culture” on social media. While copycats try to replicate high-end looks with cheap alternatives, Bunting notes that true artistry cannot be easily duplicated, even as fixed client budgets collide with inflation.

To meet these changing demands, the brand completed a profound 24-to-36-month pivot. Long celebrated exclusively for decorative hide, Kyle Bunting has evolved into a multifaceted powerhouse. The current portfolio seamlessly integrates wool, silk, synthetics, and custom wall coverings—now splitting its output between ultra-luxury residential spaces and a rapidly growing roster of commercial, hospitality, and retail environments.

Architecture of Home Impacts the Psyche, Building Environments for Personal Evolution | 679 | Overcoming Obstacles with Julie Hardridge of Architexture Interiors

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Julie Hardridge, founder of Architexture Interiors, brings a lifelong passion for history, craftsmanship, and design to every project. She began her academic journey at the Savannah College of Art and Design on scholarship before transferring to New York University, where she studied Architectural History and Decorative Arts with a minor in Urban Planning. Her studies, combined with time spent abroad in Italy and France learning from master artisans, shaped her distinctive design philosophy rooted in tradition, artistry, and innovation.

While the design world often prioritizes the “perfect” visual, this conversation dives into the structural and psychological foundations of creating a home. From the early stages of a career in Savannah and New York to the intricate details of a Miami penthouse, we explore how historical preservation, material intelligence, and even “imposter syndrome” shape the spaces where we live.

The Designer’s Identity Crisis: Even with decades of experience and degrees from institutions like SCAD and NYU, established professionals still grapple with imposter syndrome. The feeling of “not being there yet” is often exacerbated by the inflated realities presented on social media.

Archaeology in Design: Modern design is frequently an exercise in archaeology—digging into the history of a structure and the personal backstories of its inhabitants to create a cohesive narrative.

The Invisible Value Proposition: A significant portion of a project’s success lies in managing what the client doesn’t see: logistical pivots, fixing manufacturer errors (like ruined leather on a custom chair), and mediating between contractors and vision.

The “Jewelry” of the Room: Lighting is framed as the ultimate emotional regulator. The transition from harsh recessed lighting to personalized, AI-driven scenes and art-deco fixtures can fundamentally change how a person experiences their own home.

AI and Hyper-Personalization: The future of custom environments lies in “recognition technology,” where a home’s lighting, sound, and temperature automatically adjust based on which specific family member enters the room.

SCAD (Savannah College of Art and Design): A foundational influence on the technical training for historic preservation and architectural drafting.

NYU Gallatin School of Individualized Study: Where the “forced reading culture” and study of great books helped bridge the gap between architectural history and philosophical design.

Lutron Lighting Systems: A cornerstone for creating “scenes” that allow homeowners to transition their environment from high-energy productivity to soft, elegant “candlelight” modes.

CEDIA (Custom Electronic Design and Installation Association): The go-to resource for understanding how smart home technology and integrators work alongside designers to build proactive environments.

Pinterest as a Sourcing Tool: Not just for “inspo,” but a legitimate deep-dive tool for finding global artisans, unique hardware, and vendors that aren’t found in traditional design centers.

Designing the Business, Not Just the Room | 678 | Inside Dart Studio with Olivia & Jenna Botrie

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Sisters Olivia and Jenna Botrie of Dart Studio didn’t set out to build a design firm together, they grew into it. What started in a basement with a baby on the floor evolved into a highly structured, process-driven studio navigating growth, technology, and a post-pandemic design boom. Their story reveals how great design isn’t just about aesthetics, it’s about systems, relationships, and knowing when to think bigger. From cottage culture and client psychology to AI workflows and generational shifts, the Botrie sisters unpack how Dart Studio scaled during the pandemic, why process is their secret weapon, and how they’re building a brand designed to outlast trends and even themselves.

Origins: A Basement, a Baby, and a Business

Olivia launches Dart Studio solo over a decade ago. Jenna joins organically during maternity leave. The now-famous “cottage pitch” that formalized the partnership. Sister dynamics: honesty, friction, and built-in trust as a business advantage

The Cottage Effect: Canadian Culture Meets Creativity

The uniquely Canadian concept of the “cottage” as creative reset Minimalism, disconnection, and family proximity as design influences How environment shapes both lifestyle and design thinking

Process Over Everything

Jenna’s role: operations, onboarding, hiring, and systems. Why structure—not style—is the firm’s foundation. Building scalable workflows for a growing team. The importance of documentation and repeatable processes

Pandemic Pivot: From Uncertainty to Opportunity

Initial fear: shutdowns, no site visits, stalled work. Sudden surge: waitlists, inbound demand, and client urgency. Strategic decision: say yes, scale fast, hire quickly. Long-term impact: bigger thinking, larger projects, expanded vision

The Post-Pandemic Client Shift

Movement away from resale-driven design toward personalization. Clients designing for themselves, not the market. More nuanced conversations around lifestyle, not trends. The home as a “backdrop for life”

Anti-Trend Thinking

Rejection of trend-driven design culture. Critique of “top 10 lists” and media-driven aesthetics. Designing from human cues: behavior, personality, daily rituals

Technology, Materials & the Reality Filter

Navigating rapid innovation in lighting, kitchens, and home tech. Balancing “cool” vs. “lasting”. Role of reps, trade shows, and industry relationships. The importance of practical function over novelty.

AI in Practice: Tool, Not Replacement

Current stack: ChatGPT, Midjourney, SketchUp, Enscape. AI for speed and iteration—not core design thinking. Client misuse of AI and the limits of prompting. Why human interpretation remains essential

The Experience Economy of Design

Design as a two-year relationship, not a transaction. Emotional experience vs. final result. Communication, trust, and job site culture as differentiators

Reactive to Proactive: Building a Brand

First 10 years: purely reactive growth. Year 11 shift: rebrand, visibility, social media presence. Expanding identity beyond Olivia to a team-driven creative model. Long-term vision: a legacy firm with multiple design voices

Generational Dynamics in Design

Different communication styles across clients and teams. Matching personalities: clients, designers, and contractors. “Boomer whisperers” vs. Gen Z workflows. Lifestyle-driven design considerations by age and stage

Designing for Climate & Context

Canadian winters and their impact on interiors. Storage, materiality, and seasonal living. Lighting as a wellness tool (circadian rhythm design). Creating emotional environments: cozy vs. open

The Through Line: Adaptability

Design as evolution, not static outcome. Balancing tradition and modernity within a single project. Embracing change as the only constant in both life and design

Eileen Applebaum’s Dynamic Journey Unveiling the “Dynamic Tension” between Art and Commerce I 677 | The Evolution of Threads Soft Goods

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In this episode, I’m speaking with Eileen Applebaum, the founder and creative director of Threads Soft Goods. Eileen shares her unconventional path from being a Certified Public Accountant (CPA) at a Big Four firm to becoming a prominent figure in the interior design and retail industry. She discusses the concept of “dynamic tension“—the delicate balance between business acumen and creative expression—and how it has defined her 35-year career.

In the world of interior design, there is a pervasive myth that one must choose between the left-brain rigor of business and the right-brain flow of creativity. Eileen Applebaum, the founder of Threads Soft Goods, spent 35 years proving that the most sustainable success actually exists in the “dynamic tension” between the two.

Applebaum’s journey didn’t begin at an easel, but at a ledger. Despite a childhood obsession with redecorating, she initially earned a degree in accounting and passed the CPA exam. Though she realized within twenty-four hours of starting at a Big Four firm that it wasn’t her calling, she stayed for three years to earn her certification—a move that provided the foundational “armor” for her future entrepreneurial ventures.

Her subsequent twenty-year tenure at Crate & Barrel served as a “retail laboratory.” Rising to become a buyer for textiles and rugs, she mastered the efficiencies of large-scale production. However, as the industry shifted toward a more “ruthless” corporate model, Applebaum sought a return to ethics and craftsmanship.

Today, Threads Soft Goods represents the pinnacle of that evolution. Eschewing the industry’s reliance on synthetic “performance” fabrics and digital printing, Applebaum remains a purist. Her collections are defined by heritage techniques: hand-beaded metal embroidery, silk Shibori, and natural fibers sourced from artisans in India and the Philippines.

By partnering with Brownley Curry of Currey & Company, Applebaum has merged her boutique creative vision with high-level organizational structure. Her recent move to the New York Design Center marks a new chapter, proving that in a world of fast-moving trends, there is still a massive appetite for products with a soul, a story, and a spreadsheet-certified foundation.

The Unlikely Beginning: Despite a lifelong passion for interior design, Eileen initially followed a practical path, earning an accounting degree and passing the CPA exam. She describes her realization that accounting wasn’t her calling just one day into her professional career, yet she fulfilled her three-year commitment to secure her certification.

The Retail Laboratory: Eileen’s transition into design began at Crate & Barrel in Cambridge, MA, where she worked as a salesperson while attending design school. She eventually spent 20 years with the company, rising to become a buyer for textiles and rugs, an experience she credits with teaching her the efficiencies of large-scale production.

Threads Group vs. Threads Soft Goods: Eileen recounts the evolution of her business, starting with Threads Group in 2007, which focused on selling to mass retailers. She eventually pivoted to Threads Soft Goods in January 2024, shifting away from mass markets to focus on high-end, boutique-scale luxury products for interior designers and high-end boutiques.

Artisan Craftsmanship & Natural Materials: A hallmark of Threads Soft Goods is its commitment to handmade, natural materials. Eileen emphasizes her refusal to use synthetic performance fabrics or digital printing, opting instead for heritage techniques like silk Shibori and hand-beaded metal embroidery sourced from partners in India and the Philippines.

The Importance of Community and Ethics: Eileen highlights the role of long-standing relationships and ethical business practices in her success. Her partnership with Brownley Curry of Curry & Company has provided the organizational structure and “armor” necessary to scale her vision while maintaining creative control.