This month’s Convo By Design Icon Registry inductee is architect, Peter Pennoyer, FAIA who shares his lifelong passion for architecture, tracing its roots to his upbringing in New York City and the rich urban fabric that shaped his design philosophy. From classical influences to modern interventions, in this conversation recorded in 2021, Pennoyer discusses how context, history, and creativity inform his work across New York, Miami, and beyond. This episode offers a rare glimpse into Pennoyer’s process, highlighting how tradition and innovation coexist in his projects.
In this episode, Pennoyer explores the balance between respecting historic streetscapes and embracing contemporary design, sharing insights on notable projects including French modern townhouses in Manhattan, Adirondack retreats, and reimagined New England homes. Listeners will hear about his approach to materials, light, and functionality, as well as the lessons learned from urban and natural environments. From small creative spaces to sweeping estates, Pennoyer reveals how architecture can feel both inevitable and personal.
Show Topics / Outline:
Early Influences
Growing up in NYC, next to an architect’s modernized Victorian townhouse.
Father’s role on the Art Commission (Design Review Commission) and early exposure to civic architecture.
Walking through the Metropolitan Museum during new wing constructions and its impact.
Philosophy of Context and Streetscape
Importance of buildings as parts of streets rather than standalone monuments.
Learning from historic architecture and urban fabric.
Balancing preservation with creative reinterpretation.
Firm Origins and Approach
Founding Peter Pennoyer Architects in 1990, NYC and Miami.
Learning along the way; responding to each commission individually.
Miami as a freer design environment vs. New York’s strict urban constraints.
Design Inspirations and Innovation
Interest in unusual historic ideas, color, and modern adaptation (e.g., Adirondack home with vibrant red windows).
Classical architecture as a living, evolving language.
Integrating modern functionality with traditional forms.
Key Projects
Adirondacks Retreat: Rustic materials, vibrant accents, blending modern and traditional.
French Modern Townhouse, Upper East Side: Maximizing light in a constrained footprint; stair design, flow, and functionality.
New England House: Rebuilding a landmarked site with respect to site and history.
Fifth Avenue Maisonette: Reimagining space for luxury, comfort, and personal lifestyle integration.
Architecture and Society
Lessons from pandemics and historical health-driven design.
Flexibility in modern living: home and work blending, privacy, and adaptability.
The balance of aesthetics, comfort, and livability in contemporary classical design.
Process and Collaboration
Importance of team and long-term partnerships in shaping projects.
Working with interior designers and artisans to achieve cohesive spaces.
Creative problem-solving under structural, site, and regulatory constraints.
The design industry has changed more in the past five years than in the previous two decades. In this episode, Amy Courtney and I unpack how technology, social media, and shifting client expectations have transformed the way designers work, communicate, and create. From in-person collaboration to photography, craftsmanship, and professional credibility, the conversation explores what it really means to practice design today.
A candid discussion about design after 2020, the rise of digital culture, evolving client behavior, and why experience still matters more than visibility.
I sat down with designer Amy Courtney and together, we are going to examine how dramatically the design industry has shifted since 2020—and what those changes mean for designers, clients, and the creative process itself. What began as a necessity during the pandemic has evolved into a permanent shift in how projects are managed, communicated, and perceived.
The conversation opens with how in-person collaboration has largely been replaced by screens, emails, and digital presentations. While technology has made certain aspects of design more efficient, it has also introduced new challenges: endless email threads, over-reliance on links and screenshots, and a growing disconnect between how spaces are discussed and how they are actually experienced. Both speakers reflect on the loss of face-to-face interaction and how it has altered everything from client relationships to decision-making.
From there, the discussion moves into how design has become more visible—and more misunderstood—than ever before. With social media and image-driven platforms shaping expectations, clients often arrive with highly specific visual references but little understanding of how those ideas translate into real-world construction. The conversation explores how designers now spend much of their time educating clients, explaining limitations, and helping them understand the difference between inspiration and execution.
Photography plays a major role in this shift. Where designers once photographed only select projects, today’s market pressures encourage constant documentation. The episode unpacks the financial and creative cost of professional photography, the tension between editorial standards and reality, and how images can sometimes misrepresent how spaces actually function. The discussion also touches on how publication expectations and sponsorships can influence what gets shown—and what gets left out.
Another central theme is the difference between designers and tastemakers. Courtney and I examine how social platforms have blurred professional lines, allowing anyone with a strong aesthetic to claim authority. We discuss the growing confusion this creates for clients and the importance of experience, education, and technical understanding in producing successful projects. While inspiration is everywhere, execution still requires training, judgment, and accountability.
The episode also dives into the influence of upbringing and mentorship. From growing up around construction and craftsmanship to learning directly from tradespeople, the conversation highlights how hands-on experience shapes a designer’s confidence and decision-making. This background, combined with curiosity and respect for process, becomes the foundation for meaningful work.
The conversation closes with a reflection on credibility, creativity, and the responsibility designers have to guide clients honestly. In a culture driven by speed and visibility, the episode argues for a return to thoughtful process, clear communication, and design rooted in real-world understanding.
How design practice has changed since 2020
The impact of remote work and screen-based communication
Photography, social media, and shifting industry expectations
The difference between designers and tastemakers
Client education and managing unrealistic inspiration
The value of construction knowledge and hands-on experience
Navigating publication standards and editorial pressure
Why credibility and process still matter
Design has never been more visible—or more misunderstood. As technology reshapes how people engage with spaces and professionals, the role of the designer has become both more complex and more essential. This episode makes the case for slowing down, valuing experience, and remembering that great design is built on knowledge, intention, and trust—not algorithms or aesthetics alone.
Late last year, I moderated an event hosted by Pacific Sales Kitchen & Home with the goal of breaking down kitchen desires and needs of todays well informed and demanding design clients. You would think this is an easy conversation to have. I assembled an all star cast of design and architecture talent for an incredible conversation. One that you might want to save and re-listen every now and then.
Late last year, I moderated an event hosted by Pacific Sales Kitchen & Home with the goal of breaking down kitchen desires and needs of todays well informed and demanding design clients. You would think this is an easy conversation to have. I assembled an all star cast of design and architecture talent for an incredible conversation. One that you might want to save and re-listen every now and then.
At Pacific Sales Kitchen & Home in Torrance, leading architects, designers, and industry specialists gathered to examine how pandemic-era shifts, rising client expectations, and rapid product innovation are reshaping the future of kitchens and baths. Their insights reveal an industry moving beyond trend talk toward highly personalized, wellness-driven, and performance-first design.
The kitchen is no longer just a workspace, and the primary bath is no longer just a retreat. Over the past five years, these rooms have become emotional anchors, wellness centers, hospitality zones, tech platforms, and reflections of how people believe they should live. At Pacific Sales Kitchen & Home in Torrance, a cross-section of the industry’s leading voices came together to discuss how the profession is adapting—and what clients now expect designers to deliver.
For Sayler Design Studio founder Beth Sayler (https://saylorstudio.com), the shift is rooted in emotion. After years of pandemic-related uncertainty, material shortages, and insurance-driven rebuilds, clients want spaces that feel personal, restorative, and meaningful. Her projects now lean into “experience design,” where primary suites might include refrigeration drawers, espresso stations, integrated audio, and hospitality-level details. Her biggest tool is expectation-setting—helping clients redefine what’s realistic, what’s essential, and what will ultimately make them feel at home again.
Architect Luis Escalera of LMD Architecture Studio (https://www.lmdarchitecturestudio.com) experiences the evolution through the lens of constraints. Small lots, stricter codes, and the ongoing battle between mandated electrification and client cooking preferences require tight onboarding, detailed questionnaires, and careful translation of desires to built form. The modern kitchen triangle now includes the deck, yard, and pool—one interconnected lifestyle zone that must function as a unified system.
For Jessica Nicastro Design (https://www.jessicanicastrodesign.com), the challenge is volatility. Pricing, tariffs, and supply chains remain inconsistent, making early builder involvement essential. Her firm works to recalibrate what clients think they want—often shaped by social media—into spaces appropriate to the home, lifestyle, and budget. Transparency and trust have become the designer’s most valuable currency.
At Laney LA (https://www.laney.la), designer Michelle Her sees a growing demand for wellness integration: whole-home RO systems, chromotherapy, therapeutic water pressure, and recovery spaces designed with the same rigor once reserved for kitchens. Their philosophy—“the best idea wins”—creates an environment where architecture, interiors, and engineering collaborate fluidly to support elevated living.
Representing the host venue, Pacific Sales Kitchen & Home (https://www.pacificsales.com) showcased the power of specialized knowledge. Trade leaders Verzine Hovasapyan and Juan Pantoja describe a client landscape with no single standard—making customization and education critical. Manufacturer immersion programs ensure staff can guide clients through increasingly complex appliances and smarter home ecosystems, offering a level of service no online retailer can match.
Designer Shanna Shryne of Shanna Shryne Design (https://www.shannashryne.com) emphasized lifestyle-first programming. Outdoor kitchens, in particular, require multi-disciplinary collaboration—interiors, landscape architecture, and systems integration—to achieve unified performance. Complexity, she argues, demands partnership rather than lone-wolf generalists.
Finally, RHG Architecture + Design founder Rachel Grachowski (https://www.rhgdesign.com) and Hudson Home Interior Design principal Shelly Hudson (https://www.hudsonhomeinteriors.com) highlighted biophilia, natural light, and personalized ergonomics as the next frontiers. From adjustable counter heights to dedicated recovery rooms, the home is becoming a hybrid of spa, laboratory, and living space.
Taken together, their perspectives reveal a profession not following trends but redefining standards—one kitchen, one bath, one wellness ecosystem at a time.
Design After Disruption: How We Live Now—and Why Process Matters More Than Ever
The pandemic didn’t just change where we work—it redefined how we live, gather, and experience our homes. In this episode, designers and industry experts explore how COVID accelerated shifts in lifestyle, technology, and client expectations, forcing a fundamental rethink of residential design. From wellness and personalization to process and trust, this conversation reveals why great design today begins long before materials are selected.
A wide-ranging conversation about how post-pandemic living reshaped residential design, why understanding behavior matters more than trends, and how slowing the process leads to better, more meaningful homes.
Today, we examine the profound shift in how people relate to their homes—and how designers have had to evolve in response. What began as a temporary adjustment during the pandemic became a lasting transformation: homes turned into offices, classrooms, social hubs, and sanctuaries, often all at once.
As a result, clients now arrive more informed, more opinionated, and more influenced by social media than ever before. But with that access comes confusion. The conversation explores how designers increasingly serve as educators and translators—helping clients filter inspiration, understand trade-offs, and make decisions rooted in how they actually live rather than how a space looks online.
The discussion moves beyond aesthetics into behavior: how families gather, how kitchens function, how storage works, and how subtle design decisions impact daily life. From kitchen planning and furniture layout to the psychology of comfort and the importance of workflow, the episode highlights why the smallest details often matter most.
A central theme emerges around process. Thoughtful design requires slowing down, asking better questions, and resisting the pressure for instant gratification. Whether it’s understanding how a family entertains, how they cook, or how they want to feel in their home, the best outcomes come from listening first—and designing second.
1. Life After COVID: A Permanent Shift
How the pandemic changed expectations around home design
The rise of multifunctional spaces
Why the home is now both personal and professional
2. Social Media’s Influence on Design Culture
The upside and downside of endless inspiration
Why clients arrive more informed—but often overwhelmed
Separating aspiration from practicality
3. Designing for Real Life
Understanding how people actually use their homes
Why square footage means nothing without function
Designing for habits, not hypotheticals
4. The Role of the Designer Has Changed
From decorator to strategist
Educating clients through experience and data
Acting as a guide through complex decisions
5. The Importance of the Kickoff Process
Why the first conversations matter most
Learning how clients live before proposing solutions
Creating clarity through dialogue, not questionnaires
6. Kitchens as Behavioral Maps
Storage, workflow, and daily rituals
Why drawers often matter more than appliances
Designing around how people actually cook and gather
7. Slowing the Process to Improve Outcomes
Resisting the urge for instant answers
Why design is both art and structured process
Helping clients avoid regret through thoughtful planning
8. Trust, Education & Long-Term Value
Helping clients understand what they don’t yet know
Using experience and precedent to guide decisions
Designing homes that evolve with the people in them
Great design isn’t about trends, finishes, or fast decisions—it’s about understanding people and tailoring functional design to their lifestyle. This episode reinforces a simple truth: when designers take the time to listen, observe, and educate, the result is not just a better-looking home, but one that truly supports the lives lived inside it.
Let me start with a disclaimer—this isn’t a political editorial. It’s a conversation about ideas. Lessons from business, design, culture, and philosophy that might help us grow—individually and collectively. And if you disagree, email me at ConvoByDesign@Outlook.com. I welcome the debate.
As this year closes, I’m feeling a mix of frustration and optimism. This moment feels chaotic—as does most of life lately—which is why I often end the show with, “rise above the chaos.” We can’t eliminate it, but we can manage what’s within our control. The Stoics told us that long ago: focus on what you can control, release what you can’t, act with virtue, and let obstacles sharpen resilience. This essay is about taking back even a small amount of control through the work we do and the spaces we shape.
The Problem with Trend-Driven Design
This year, phrases and hashtags flew faster than ever—Quiet Luxury, Brat Green, Fridgescaping, Millennial Grey. Much like the “big, beautiful bill” language we’ve all heard tossed around in political discourse, design’s buzzwords can distract from what actually matters. They generate attention, not meaning. They look good on social media, not necessarily in the lived experience of a home, workplace, or public square.
So instead of centering our design conversations around fleeting edits, let’s pivot toward the global innovations that are transforming the built world in ways that truly matter.
Across the globe, designers, architects, and researchers are developing ideas that transcend buzz. These are the concepts with longevity—the ones shaping smart, resilient, human-centered spaces:
Biophilic Design, rooted in the work of Edward O. Wilson, Erich Fromm, and Japanese shinrin-yoku, continues to reframe our relationship with nature.
Net-Zero Architecture, pioneered in Canada, Germany, and Australia, redefines building performance through projects like Seattle’s Bullitt Center and Colorado’s RMI Innovation Center.
Smart Homes and Invisible Tech, building on early Asian innovation, hiding circuitry and functionality behind seamless design powered by Apple, Google, and Amazon ecosystems.
Prefab and Modular Construction, originally exemplified by structures like the Crystal Palace and the Sydney Opera House, now reimagined by firms such as Plant Prefab.
Passive House Design, born in Germany but rapidly shaping U.S. projects in California, New York, and the Pacific Northwest.
And the list goes on:
Self-Healing Concrete by Hendrik Marius Jonkers
Guggenheim Abu Dhabi by Frank Gehry
Bët-bi Museum in Senegal by Mariam Issoufou
Powerhouse Parramatta in Australia
Pujiang Viewing Platform in China by MVRDV
Landscape and biophilic approaches—Wabi-Sabi gardening, edimental gardens, climate-adaptive landscapes, and indoor biophilia—are redefining how we engage with natural systems in daily life.
Even infrastructure has become a site of innovation:
CopenHill/Amager Bakke, Denmark’s waste-to-energy plant with a ski slope
Urban Sequoias by SOM—skyscrapers designed as carbon sinks
3D-printed timber in Germany, Finland, and France
This is the work that deserves our attention—not the color of the week on TikTok.
Rethinking the Shelter Space
For years I described architecture as a language, design as a dialect, and landscape as the narrative. Mies van der Rohe famously introduced the concept of architecture as language. It caught on, and then the bandwagon effect took over. But today, the metaphor feels insufficient—especially for the shelter space, where people spend their lives, raise families, work, heal, and age.
The shelter space isn’t like a retail store or restaurant, where design is often intended for those who pass through briefly while the people who labor there navigate the leftover space. The shelter space must serve those who inhabit it deeply and continuously. And that shifts the conversation.
Design begins with the usual questions—purpose, function, users, goals, budget. But these questions don’t define design. They only outline it. There is no universal purpose of architecture or design, no single philosophy, no singular “right” answer. The shelter space varies as widely as the people living within it.
So instead of treating architecture and design as technical processes, we should approach them philosophically.
A Philosophical Framework for Design
Stoicism offers clarity:
Accept that budget overruns and changes will occur. Respect the expertise of the designer you hired. Invest in authenticity rather than dupes. Create environments that support health—clean air, clean water, noise reduction, resilience.
Utilitarianism reminds us that choices have consequences. If the design decisions you make are based on influencer content instead of expertise, the result is no surprise.
And now, a new framework is emerging that could transform our shared spaces entirely.
Sensorial Urbanism: Designing the City We Actually Feel
One of the most compelling movements emerging globally is Sensorial Urbanism—a shift from focusing on how the city looks to how it feels. It’s neuroscience, phenomenology, and inclusive design rolled into a multi-sensory toolkit.
Five Key Sensory Principles
Soundscaping
Water features masking traffic. Acoustic pavilions. Designed sound gardens.
Paris’ Le Cylindre Sonore. Soundscape parks in Barcelona and Berlin.
Smellscaping
Native flowers, herbs, and aromatic trees restoring identity—especially critical after disasters like wildfires.
Kate McLean’s smellwalks map a city’s olfactory signature.
Tactile Design
Materials that invite touch and respond to temperature—stone, wood, water—connecting inhabitants to place.
Visual Quietness
Reducing signage and visual clutter, as seen in Drachten, Netherlands, creates calmer, more intuitive environments.
Multisensory Inclusivity
Design that accommodates neurodiversity, PTSD, aging, and accessibility through tactile paving, sound buffers, and scent markers.
Why It Matters
Because cities didn’t always feel this overwhelming.
Because design wasn’t always rushed.
Because quality of life shouldn’t be compromised for aesthetics.
Sensorial Urbanism reconnects us with spaces that are restorative, intuitive, and emotionally resonant. A city is not just a picture—it is an experience.
The Takeaway for 2026
Rising Above the Chaos: Lessons from 2025 for a Smarter 2026
HED (3-sentence summary):
As 2025 closes, the design and architecture world has experienced unprecedented chaos and rapid trend cycles. In this episode, Soundman reflects on lessons from business, culture, and global innovation, emphasizing resilience, purposeful design, and human-centered spaces. From Stoic philosophy to sensorial urbanism, this conversation offers guidance for navigating the next year with clarity and intentionality.
DEK (Expanded description):
Twenty twenty-five tested the design industry’s patience, creativity, and adaptability. In this reflective episode, we explore the pitfalls of trend-driven design, the enduring value of service, and the innovations shaping architecture globally — from net-zero buildings to multisensory urbanism. With examples ranging from TimberTech decking to Pacific Sales’ trade programs, we examine how designers can reclaim control, prioritize meaningful work, and create spaces that heal, inspire, and endure. A philosophical lens, practical insights, and actionable guidance make this a must-listen for professionals and enthusiasts alike.
Outline of Show Topics:
Introduction & Context
Reflection on the chaotic year of 2025 in design and architecture.
Disclaimer: this is a philosophical conversation, not a political editorial.
Invitation for audience engagement via email.
Trends vs. Meaningful Design
Critique of buzzwords like “quiet luxury” and “millennial gray bookshelf wealth.”
Emphasis on global innovation over social media-driven trends.
The gap between American design influence and international innovation.
Global Innovations in Architecture & Design
Biophilic design and its philosophical roots.
Net-zero buildings: Bullitt Center (Seattle), RMI Innovation Center (Colorado).
Smart homes, modular construction, and passive house adoption in the U.S. vs. abroad.
Focus on Service & Professional Support
Pacific Sales Kitchen & Home: Pro Rewards program and exceptional service.
TimberTech: innovation in sustainable synthetic decking.
Importance of performance, durability, and client-focused solutions.
Philosophical Approach to Design
Architecture as experience, not just a visual language.
Stoicism, utilitarianism, and mindfulness applied to design.
Sensorial urbanism: engaging all five senses in public and private spaces.
Emerging Global Examples of Innovation
Self-healing concrete (Henrik Marius Junkers), Copenhill (Denmark).
Returning to performance, resilience, and quality of life.
Practical guidance for designers in all regions, including overlooked U.S. markets.
Closing Reflections & New Year Outlook
Encouragement to rise above chaos and focus on what can be controlled.
Goals for 2026: intentional, human-centered, and innovative design.
Call to action: share, subscribe, and engage with Convo by Design.
Sponsor Mentions & Callouts
Pacific Sales Kitchen & Home
TimberTech
Design Hardware
If you enjoyed this long-form essay, share it with a friend. Subscribe to Convo By Design, follow @convoxdesign on Instagram, and send your thoughts to ConvoByDesign@Outlook.com.
Thank you to TimberTech, The AZEK Company, Pacific Sales, Best Buy, and Design Hardware for supporting over 650 episodes and making Convo By Design the longest running podcast of it’s kind!
This week on the show, you’re going to ride along with me from the incredibly comfortable and stylish VW ID.Buzz, which served as the mobile podcast studio at CEDIA Expo / CIX this September in Denver, Colorado. This is part two of The Ride Along Series recorded live at CEDIA Expo/ CIX.
CEDIA (Custom Electronic Design & Installation Association) is the global trade association for home technology professionals, specializing in smart home, automation, audio-visual, networking, and integrated systems. Its mission is to advance the home technology industry through education, certification, advocacy, and networking. Members include integrators, designers, manufacturers, and consultants who shape the connected environments we live and work in.
CEDIA Expo is the industry’s largest annual event for residential technology professionals. With hundreds of exhibitors, educational sessions, live demos, and global networking opportunities, it’s where new ideas and innovations in smart home and AV integration take center stage.
The Commercial Integrator Expo (CIX), co-located with CEDIA Expo, focuses on commercial integration technologies—from conferencing and IT infrastructure to building automation and emerging AV solutions—bringing together commercial integrators, IT pros, designers, and tech managers.
LOME-AI.com, simple, inexpensive, text to video harnessing the power of AI to grow your firm, beautifully.
This road trip was a blast, and I’m excited to share these conversations with you.
Designing Sound: Caitlin Stewart on Leon Speakers’ Mission to Lead by Design
Caitlin Stewart of Leon Speakers joins Convo By Design to talk about design-first thinking in an audio-driven world. From Ann Arbor to the global design stage, Leon Speakers has carved out a unique identity—not as a technology company, but as a design company that happens to make exceptional audio and concealment solutions. Caitlin shares how Leon engages the architecture and design community, cultivates relevance in a shifting industry, and builds partnerships that challenge conventions of form, function, and beauty.
Background & Role: Caitlin’s work as Director of Sales for residential at Leon Speakers, leading account managers and shaping residential market growth.
Leon’s Identity: Founded in 1997, Leon is entering its 30th year as a design-first company—blending sound, aesthetics, and concealment with creativity.
Design Integration: How Leon’s “Lead by Design, Leave Nothing Unfinished” philosophy drives the balance of form and function.
Relevance in the Industry: Shifting influence from general contractors to architects and designers, and Leon’s effort to stay essential in conversations that shape environments.
Inspiration & Missed Opportunities: Why designers need exposure to products at shows like CEDIA and ICFF, and the challenges of communicating AV in relevant, non-technical language.
Partnership with A&D Community: Meeting designers where they are, co-designing products, and listening to their needs around fixtures, finishes, and materiality.
Industry Challenges: Designers often photoshop out tech in portfolio images—highlighting the need for intentional, beautiful integration of AV.
Educational Outreach: Designer visits to Leon’s Ann Arbor factory, engaging directly with materiality and finishes to bridge the language gap.
Innovation at Leon: Hand-woven acoustic treatments, creative concealment solutions, evolving product frames for video walls, and form-function collaboration.
Partnership Opportunities: Caitlin’s advice to designers—start casual, share ideas, reach out. Leon thrives on nimble, creative collaborations that spark innovation.
Lighting the Future: Tyler Hahn on Lutron, Designers, and the Evolving Spec Community
Tyler Hahn of Market Share, Pacific Northwest reps for Lutron, joins Convo By Design to share his perspective on CEDIA Expo, the shifting role of the specification community, and how Lutron continues to set the standard in lighting control and automated shading. As Lutron Concierge, Tyler educates and inspires architects, designers, and builders about intelligent lighting and shading solutions. From his unique role at CEDIA Expo—focusing on education, content, and networking—Tyler reflects on industry trends, the growing presence of women in tech and design, and how Lutron bridges aesthetic demands with uncompromising performance.
Background & Role: Tyler Hahn’s position as Lutron Concierge with Market Share, focusing on education, inspiration, and building connections with the architecture and design community.
Experience at CEDIA Expo: How Tyler approaches the show differently—capturing social content, attending classes, and networking to understand community conversations.
Shifts in the Industry: Why more interior designers and specifiers need to be present at CEDIA, and how manufacturers must adapt booth design and product presentation for aesthetics and inclusivity.
Women in the Industry: Record-breaking turnout at the Women in CEDIA Luncheon, signaling cultural and demographic changes in the channel.
Catch-22 of Design Engagement: The challenge of attracting designers to CEDIA when booths and products still cater heavily to integrator and male-centric perspectives.
Lutron’s Role: How Lutron recognizes the specification community as a critical link to homeowners, shaping why Tyler’s role exists.
Communicating with Architects vs. Designers:
Architects: Focus on structural considerations, such as pockets for shades and keypad placement in plans.
Interior Designers: Start with aesthetics, then introduce education on zone vs. scene control, finishes, and stylistic options.
Product Focus: Lutron’s leadership in automated window treatments, ultra-quiet shade technology, keypad design, and extensive finish options.
Testing & Reliability: Military-grade product testing at Lutron headquarters in Coopersburg, PA—including sound chambers, stress tests, and automated button pressing machines.
Design Aesthetics: Four primary keypad styles with an extensive range of finishes in metal, glass, engineered polymer, and beyond—providing universality across project types.
Engaging Landscape Architects: Market Share’s expansion into representing Coastal Source and introducing lighting/shading solutions into landscape design.
Universal Takeaway: The importance of bridging language gaps, presenting products aesthetically, and meeting design professionals where they are.
Designing with Light: Gina Colucci on Translating Technology for Designers
Gina Colucci of Market Share joins Convo By Design to discuss her role as a Lutron concierge, bridging the gap between high-performance technology and design-first thinking. From CEDIA Expo 2025, Gina shares insights on the growing role of lighting in the industry, how Lutron simplifies control for homeowners, and why being a “translator” between specifiers and integrators is the key to building trust. She explains how Lutron elevates both form and function while making advanced technology approachable for architects, designers, and builders alike.
Background & Role: Gina’s position with Market Share as a Lutron concierge and specification specialist, focusing on direct engagement with architects, designers, custom builders, and lighting designers.
Experience at CEDIA Expo 2025: Gina’s third year at the show, where she noticed a shift in emphasis from specs and hardware to aesthetic, experience, and lifestyle-driven solutions.
Lighting’s Growing Role: The rise of intelligent lighting solutions and how Lutron is pushing beyond niche status toward mainstream adoption.
Simplifying Lighting Control for Homeowners: Explaining benefits through experience rather than complexity—eliminating “wall acne,” offering one-touch keypads, zone vs. scene control, remote access, and intuitive app options.
Breaking Through Objections: Why homeowners don’t need to program or “learn tech”—Lutron integrates seamlessly through the CI channel, with integrators tailoring solutions to client lifestyles.
Specifiers vs. Integrators:
Integrators: Hands-on, technical, eager to dig into systems.
Specifiers (designers, architects): Billable hours, busy schedules, and competing demands—requiring clarity, brevity, and tailored communication.
The Translator Role: Gina’s unique ability to reformulate technical content into designer-friendly language, meeting specifiers where they are without overwhelming them with jargon.
Building Trust: Why approachable relationships, mobile demo kits, timely support, and honest answers (including knowing when to call in an expert) are essential to long-term partnerships.
Market Share Approach: Supporting specifiers with the right tools, resources, and responsiveness—without overloading them.
Personal Perspective: Gina’s background outside of tech makes her relatable to designers, allowing her to speak their language while still leveraging the strength of Lutron’s trusted brand.
Staying Ahead: Julian Cross on Integration, Innovation, and the Power of Simplicity
Julian Cross of Winnipeg-based integration firm shares how his journey from electrician to full integrator has reshaped his business and outlook on technology. From CEDIA Expo 2025, Julian explains how he balances product discovery with client-focused service, why keeping systems simple is key, and what he hopes to see from manufacturers as the industry grows. With insights on AI, product expansion, and evolving client expectations, Julian offers a grounded perspective on integration today.
Background & Evolution:
Started as an electrician in 2006.
Entered integration in 2019 through Lutron, which transformed the business into a full integrator.
Approach to CEDIA Expo:
Day one: scheduled meetings with sales partners.
Day two: free-flow exploration for new products and inspiration.
Day three: follow-up and wrap-up.
Balances structured planning with open discovery to maximize value.
Why Shows Matter: Staying ahead of trends, accessing inside scoop from technical experts, and ensuring clients in Winnipeg receive cutting-edge solutions that differentiate his firm from others.
Product Trends & Discoveries:
Strong presence of AI across categories.
More expansion of existing product lines rather than entirely new ones—a positive sign of refinement and usability.
Enhancements make it easier to integrate new features into client systems without starting from scratch.
Client Priorities:
Clients aren’t asking for specific products; they want simplicity and consistency.
Key is learning client habits, past experiences, and frustrations to design systems tailored to their expectations.
Language of Integration: Clients rely on integrators to translate industry jargon into usable, intuitive systems. Julian emphasizes ongoing education through forums, industry feedback, and active exploration of alternate products.
Keeping It Simple:
Pushes back against product overload and SKU bloat.
Advocates for manufacturers to refine and strengthen existing lines instead of flooding the market with new SKUs.
Believes the KISS principle (Keep It Simple, Stupid) is still critical in integration.
Education vs. Experience:
Attended classes at his first CEDIA, but realized the show floor offered greater value.
Prefers hands-on product interaction and conversations with technical reps.
Wish List for CEDIA & Industry:
Maintain focus on refining core product lines.
More emphasis on addressing integrator pain points before releasing new gear.
And, humorously—more coffee stations.
Cinergy Spaces: Redefining Acoustics, Safe Rooms, and Specialty Living
Acoustics and security go far beyond home theaters. Eric Steers of Cinergy Spaces shares how specialty spaces are reshaping modern living. From theaters to libraries, safe rooms to yoga studios, Cinergy Spaces blends acoustical expertise with functional security design. Head of Operations Eric Steers explains how integrators, designers, and security consultants collaborate to create spaces that balance technology, wellness, and peace of mind.
Guest: Eric Steers, Head of Operations / National Project Manager, Cinergy Spaces
Company profile: LA-based, nationwide specialty integrator focusing on acoustics and secure environments
Eric’s background: Irish-born, based in New York, extending Cinergy’s East Coast presence
Specialty Spaces & Acoustics
Origins in home theaters, now expanded into recording studios, gyms, libraries, and whole-home acoustical wellness
Role of acoustics in multifunctional living spaces
Collaboration with AV integrators to optimize sound isolation, projection enclosures, and HVAC integration
Integration with Designers and Trades
Working alongside interior designers, GCs, and acousticians
Bridging the gap between design goals (high ceilings, hard surfaces) and acoustical performance
Using creative materials like acoustical plaster to maintain aesthetics without sacrificing sound quality
The Evolution of Safe Rooms
Transition from acoustical doors to secure environments
Most safe rooms are hidden in plain sight: closets, bathrooms, master suites
Balancing cutting-edge tech (retina scanners, biometric access) with practical simplicity (mechanical locks for emergencies)
Challenges of penetrations (plumbing, HVAC) and importance of early-stage planning
Security consultant partnerships for client-specific threat analysis
Industry Trends & Inspiration
Video walls, immersive audio, and expanding equipment lines pushing acoustical design forward
Growing demand for multifunctional spaces with wellness at the core
Education gap: acoustics can’t be rendered on plans—clients must experience them
Crossovers with lighting design: aligning mood, emotion, and sensory experience
Acoustics and lighting as parallel disciplines in shaping emotion and experience
Safe rooms as both practical necessity and evolving design challenge
The future of specialty spaces as homes expand their functional and secure environments
Smart Power, Smarter Business: Inside LEA Professional’s Amplifier Innovation with Dan Augsburger
A deep dive into how IoT-enabled amplifiers, cloud technology, and Midwest engineering talent are reshaping audio integration. From South Bend, Indiana to projects nationwide, LEA Professional is building amplifiers that prioritize intuitive design, smart power, DSP, and remote cloud control. US Sales Manager Dan Augsburger joins from the 2025 CEDIA Expo in Denver—recorded from the VW ID.Buzz—to share how the company’s technology, flexibility, and philosophy are empowering integrators and raising the tide for the entire industry.
1. Company Introduction
Dan Augsburger, US Sales Manager for LEA Professional.
Company headquarters in South Bend, Indiana, near Elkhart—an unlikely hub for amplifier and RV technology.
Specializes in IoT-enabled smart amplifiers with intuitive IT platforms, smart power features, and built-in DSP.
2. Core Technology + Features
Smart Power: Flexibility with power bridging to double output.
DSP: Optimizing speaker performance.
Cloud Control: Robust two-way communication, remote adjustments, and diagnostics reduce truck rolls and save integrators significant time and cost.
3. Expo 2025 Atmosphere
Denver, Colorado at CEDIA Expo.
Positive industry sentiment despite macroeconomic pressures (tariffs, interest rates).
Projects above $50,000 remain strong, while smaller projects feel more impact.
4. Market Forces + Industry Trends
Tariffs and AI dominate conversations but remain unsettled.
Integrators adapting by building contingency plans regardless of scenario.
Location advantage: central distribution, lower real estate costs, strong talent pool.
Brand-agnostic: amplifiers integrate seamlessly with major control systems and speaker brands.
Emphasis on collaboration and raising the tide for the whole industry.
Multiple manufacturing partners for supply flexibility and reliability.
6. Big Picture Takeaway
LEA Professional builds technology designed to simplify, empower, and save integrators time and money.
Focus on foundational strength, product availability, and innovation through collaboration.
So, amazing, right? This was part two of our series called, The Ride Along from CEDIA Expo, CIX 2025 in Denver, Colorado. Thank you to all the amazing people at CEDIA, and Emerald for making this possible. Thank you VW for providing an incredible recording space in the all new VW ID.Buzz. Man, this seats were comfortable. Thank you Caitlin, Tyler, Gina, Julian, Eric, Dan and Jason. So much fun!
Thank you for listening. If you liked this episode, share it with a friend or colleague who loves design and architecture like you do, subscribe to Convo By Design wherever you get your podcasts. And continue the conversation on Instagram @convo x design with an “x”. Keep those emails coming with guest suggestions, show ideas and locations where you’d like to see the show. Convo by design at outlook.com.
Thank you to my partner sponsors, TimberTech, The AZEK Company, Pacific Sales, Best Buy, LOME-AI and Design Hardware for supporting the publication of over 650 episodes and over 3,000,000 streams and downloads. These companies support the shelter industry so give them an opportunity on your next project. Thanks again for listening. Until next time, be well, stay focused and rise about the chaos. -CXD
I had the opportunity to sit with down with Nick McWhirter or SHM Architects to explore the nuances of transitional design, the delicate dance between modern and traditional elements, and the intentionality behind every architectural choice. From furniture-driven layouts to aspirational lighting strategies, Nick shares the thought process, research, and we discuss philosophy that transform houses into harmonious, living machines. Listeners will gain insight into how design, balance, and playfulness converge to create both beauty and functionality in contemporary residential architecture.
LOME-AI.com, simple, inexpensive, text to video harnessing the power of AI to grow your firm, beautifully.
What makes a home truly exceptional isn’t just the materials or the finishes—it’s the careful orchestration of space, light, and style. In this episode, Nick breaks down his approach to transitional design, revealing how subtle choices like shutter placement, dormer adjustments, or color balance can shift a home’s aesthetic from modern to traditional. The conversation spans everything from lighting plans and hidden technology to furniture-first design principles and the philosophy behind architecture as a living, breathing machine.Of course, that idea comes from Le Corbusier and his thoughts on this very subject.We also discuss the role of photography, the tension between realism and aspirational imagery, and the evolving vernacular of form and function in modern homes. This episode is a masterclass in thoughtful, intentional, and style-agnostic design.
Topics and Ideas
Introduction & Context
Welcome and setup: Exploring transitional design
Nick’s philosophy: Style agnostic but deeply researched
Transitional Design: Modern vs. Traditional
Subtle moves: Shutters, dormers, cut stone, and symmetry
Playfulness in design: How small details create balance
Color palette: Black-and-white schemes as intentional high-contrast statements
Experimentation and editing: Knowing when less is more
Lighting as a Core Component
Invisible vs. visible fixtures: Philosophy of recessed lighting
Lighting as both function and art
Integration with technology: Wi-Fi, AV, and smart home systems
Photography, Aspirational Design & Reality
Balancing reality and idealized imagery in marketing
Photoshop as a tool to highlight design intent
How photography conveys quality of light, space, and atmosphere
Form Follows Function & Architectural Philosophy
Homes as “machines for living”
The role of beauty and human experience in architecture
Historical perspective: Corbusier, Frank Lloyd Wright, and modern vernacular
Outdoor Spaces & Technology Integration
Creative solutions: Two TVs on a patio
LED walls and emerging tech as part of design storytelling
Closing Thoughts & Personal Insights
The freedom in design: Few right or wrong answers
Nick’s passion for music, smoked meats, and lifestyle influence
Preview of future conversations and projects
Thank you, Nick for the time and conversation. Thank you for listening. If you liked this episode, share it with a friend or colleague who loves design and architecture like you do, subscribe to Convo By Design wherever you get your podcasts. And continue the conversation on Instagram @convo x design with an “x”. Keep those emails coming with guest suggestions, show ideas and locations where you’d like to see the show. Convo by design at outlook.com.
Thank you to my partner sponsors, TimberTech, The AZEK Company, Pacific Sales, Best Buy, LOME-AI and Design Hardware for supporting the publication of over 650 episodes and over 3,000,000 streams, downloads and making Convo By Design the longest running podcast of its kind. These companies support the shelter industry so give them an opportunity on your next project. Thanks again for listening. Until next time, be well, stay focused and rise about the chaos. -CXD
Today, I sit down with EZ Gonzalez of Pacific Sales about how retail, design, and customer experience intersect in today’s market. Gonzalez shares how Pacific Sales’ culture of continuous learning and a customer first sales model has helped establish the company as the West Coast’s leading appliance retailer.
LOME-AI.com, simple, inexpensive, text to video harnessing the power of AI to grow your firm, beautifully.
EZ and I explore long-term partnerships, wellness-focused design, and the importance of storytelling in shaping client experiences and how the brand’s people-first approach to retail sets it apart in the design industry. With immersive showrooms, a strong emphasis on education, and community partnerships that extend beyond the showroom floor, Pacific Sales is redefining what it means to support both trade professionals and homeowners. Gonzalez also unpacks timely challenges facing designers and clients—from navigating project uncertainty to incorporating wellness as a fundamental design principle.
Topics and Ideas
Pacific Sales’ Culture & Philosophy
How a non-commissioned, education-driven model creates trust and long-term value for customers and trade partners.
Partnerships & Community Engagement
Building meaningful relationships across KBIS, CEDIA, West Edge, and supporting organizations like Saint Jude.
Wellness as a Design Standard
From circadian lighting to functional home workspaces, why wellness is no longer a luxury but an essential part of design.
Design in Uncertain Times
Why informed decision-making, collaboration, and storytelling help clients and designers navigate long projects.
Mentorship & Professional Growth
Supporting the next generation of design professionals through education, rewards programs, and a culture of learning.
Retail Meets Design
How immersive showrooms and Pacific Sales’ connection to Best Buy combine to deliver expertise, installation, and ongoing support.
Thank you, EZ for the time and conversation. Thank you for listening. If you liked this episode, share it with a friend or colleague who loves design and architecture like you do, subscribe to Convo By Design wherever you get your podcasts. And continue the conversation on Instagram @convo x design with an “x”. Keep those emails coming with guest suggestions, show ideas and locations where you’d like to see the show. Convo by design at outlook.com.
Thank you to my partner sponsors, TimberTech, The AZEK Company, Pacific Sales, Best Buy, LOME-AI and Design Hardware. These companies support the shelter industry so give them an opportunity on your next project. Thanks again for listening. Until next time, be well, stay focused and rise about the chaos. -CXD
Courtney Novogratz: Designing a Life of Creativity and Family Courtney Novogratz has spent her career reimagining spaces that celebrate individuality, family, and joy. Alongside her husband Robert, she’s built an iconic brand known for bold style, adventurous projects, and a commitment to living beautifully without pretense. In this conversation, Courtney shares her design philosophy, her family-first approach, and how she balances creativity with business. In this episode of Convo By Design, Courtney Novogratz opens up about her journey as a designer, entrepreneur, and mother of seven. From revitalizing historic properties to curating collections that reflect everyday living, Courtney brings her unique perspective on what it means to design with heart. We discuss the challenges and triumphs of building a brand, her take on authenticity in design, and why storytelling matters just as much as furniture and finishes.
Ideas and Topics discussed during our chat. What you will hear are universal concepts that are then executed to perfection. “Perfection” doesn’t mean perfect. That might sound strange, but often perfection is used to describe design but let’s be , there is no such thing as perfect in design. To me, perfection is a philosophical approach to blending the work with the story and The Novogratz do this expertly, which is why they are Octobers Convo By Design Icon Registry inductees presented by Pacific Sales Kitchen and Home. Here are some of the reasons why and ideas you are going to hear explained:
The Novogratz Design Journey
Courtney on how she and Robert grew their design practice into a recognizable lifestyle brand.
Balancing Creativity & Family
How raising seven kids has shaped her outlook on interiors and informed her approach to livable, joyful design.
The Power of Storytelling in Design
Why personality and narrative are essential to creating meaningful spaces.
From Renovations to Product Lines
Expanding beyond interiors into retail, furniture, and collaborations.
Lessons in Building a Design Brand
Courtney reflects on resilience, reinvention, and staying true to your vision.
The Convo By Design Icon Registry is presented by Pacific Sales Kitchen and Home, a Best Buy company. Pacific Sales is comprised of long time professionals who love design and architecture as much as you do. Which is why it is so fitting that they present this recognition of some of the worlds greatest design talent every month here on Convo By Design. You are going to hear all about hit, right after this.
This wraps up another episode of the Convo By Design Icon Registry. A celebration and recognition of a true master in the art of design and the mastery of all that encompasses in the pursuit of making better the lives of those they serve. And, giving back along the way. Thank you, Courtney and congratulations to you and Robert. Some of the things I truly enjoyed were the ideas with regard to your world-class story-telling skills. Your work is exceptional and the branding is masterful.
Thanks for listening to Convo By Design. Thank you to my partner sponsors, Pacific Sales Kitchen and Home for presenting the Convo By Design Icon Registry and Convo By Design partner sponsors, TimberTech and Design Hardware. And thank you for taking the time to listen. I couldn’t do this without you, wouldn’t want to. I hope this show helps you stay motivated, inspired and focused so you can rise above the chaos. -CXD
