In this episode, I’m speaking with Eileen Applebaum, the founder and creative director of Threads Soft Goods. Eileen shares her unconventional path from being a Certified Public Accountant (CPA) at a Big Four firm to becoming a prominent figure in the interior design and retail industry. She discusses the concept of “dynamic tension“—the delicate balance between business acumen and creative expression—and how it has defined her 35-year career.
In the world of interior design, there is a pervasive myth that one must choose between the left-brain rigor of business and the right-brain flow of creativity. Eileen Applebaum, the founder of Threads Soft Goods, spent 35 years proving that the most sustainable success actually exists in the “dynamic tension” between the two.
Applebaum’s journey didn’t begin at an easel, but at a ledger. Despite a childhood obsession with redecorating, she initially earned a degree in accounting and passed the CPA exam. Though she realized within twenty-four hours of starting at a Big Four firm that it wasn’t her calling, she stayed for three years to earn her certification—a move that provided the foundational “armor” for her future entrepreneurial ventures.
Her subsequent twenty-year tenure at Crate & Barrel served as a “retail laboratory.” Rising to become a buyer for textiles and rugs, she mastered the efficiencies of large-scale production. However, as the industry shifted toward a more “ruthless” corporate model, Applebaum sought a return to ethics and craftsmanship.
Today, Threads Soft Goods represents the pinnacle of that evolution. Eschewing the industry’s reliance on synthetic “performance” fabrics and digital printing, Applebaum remains a purist. Her collections are defined by heritage techniques: hand-beaded metal embroidery, silk Shibori, and natural fibers sourced from artisans in India and the Philippines.
By partnering with Brownley Curry of Currey & Company, Applebaum has merged her boutique creative vision with high-level organizational structure. Her recent move to the New York Design Center marks a new chapter, proving that in a world of fast-moving trends, there is still a massive appetite for products with a soul, a story, and a spreadsheet-certified foundation.
The Unlikely Beginning: Despite a lifelong passion for interior design, Eileen initially followed a practical path, earning an accounting degree and passing the CPA exam. She describes her realization that accounting wasn’t her calling just one day into her professional career, yet she fulfilled her three-year commitment to secure her certification.
The Retail Laboratory: Eileen’s transition into design began at Crate & Barrel in Cambridge, MA, where she worked as a salesperson while attending design school. She eventually spent 20 years with the company, rising to become a buyer for textiles and rugs, an experience she credits with teaching her the efficiencies of large-scale production.
Threads Group vs. Threads Soft Goods: Eileen recounts the evolution of her business, starting with Threads Group in 2007, which focused on selling to mass retailers. She eventually pivoted to Threads Soft Goods in January 2024, shifting away from mass markets to focus on high-end, boutique-scale luxury products for interior designers and high-end boutiques.
Artisan Craftsmanship & Natural Materials: A hallmark of Threads Soft Goods is its commitment to handmade, natural materials. Eileen emphasizes her refusal to use synthetic performance fabrics or digital printing, opting instead for heritage techniques like silk Shibori and hand-beaded metal embroidery sourced from partners in India and the Philippines.
The Importance of Community and Ethics: Eileen highlights the role of long-standing relationships and ethical business practices in her success. Her partnership with Brownley Curry of Curry & Company has provided the organizational structure and “armor” necessary to scale her vision while maintaining creative control.
Today is one of the most incredible episodes of the show I have ever produced. I don’t say this lightly. Today, you are going to hear about a new project called Shelter Republic, officially launching although if you are an avid listener, you have probably heard me talking about it as we prepared for launch. Well, it’s here, and it’s official. And You are going to hear from my co-founder…I’m sitting down with computer engineer and Shelter Republic co-founder Jack Cooperman to discuss the platform’s structural architecture, functionality, purpose, and the necessity for safe places to explore ideas amongst peers.
The Genesis of Shelter Republic: Jack and I reflect on the evolution of the platform, tracking its roots back to when Jack and his sister first visited Josh on stage at the WestEdge Design Fair. The community was built to bridge regional gaps and provide a collaborative, peer-to-peer ecosystem for architects and designers.
Designing UX for Geographic Context: Jack outlines the structure of the platform, which is divided into five nationwide micro-communities (including the Mountain Atlantic and Southwest regions). This allows for highly localized discussions on styles, culture, and business norms while keeping a unified national hub.
Cultivating a “Safe Place to Fail”: The co-founders debate the nature of failure in school versus a creative career. Josh emphasizes that Shelter Republic is deliberately engineered as a vetted, invite-only environment to protect accomplished creatives from public “dogpiling” or algorithmic scrutiny when exploring new, untested concepts.
Platform Features & Onboarding: Built to avoid user-data exploitation and ad clutter, the platform operates via direct invitation and QR codes. Features include text-based feeds, real-time messaging, direct networking via professional member bios, live video-conferencing rooms, and educational modules—including Josh’s masterclass, Podcasting for Creatives.
Addressing Industry Disruptions (AI & Legislation): The conversation dives into how early-career junior designers are transitioning into technology facilitators due to AI studio integration. They also discuss how the platform serves as a “modern town crier” for critical industry news, citing a recent user post by a Southern California designer regarding the engineered quartz ban in California due to silicosis risks.
Cooperation Over Competition: Drawing a contrast with the competitive nature of the design world, Josh shares a lesson from his time covering the Playboy Jazz Festival, where legendary jazz musicians prioritized mentoring the next generation to keep the collective genre alive. Shelter Republic aims to foster that exact cross-regional mentorship.
Thank you Jack. I know I have already said it, but I have enjoyed every moment putting this together and we are thrilled to share it. Note on Access: Shelter Republic is entirely free, and does not collect user data except when stated like the use of polls and prompts for professional input. To maintain community standards and security, entry is restricted to verified industry professionals via peer invitation or direct QR code scanning at upcoming events.
New England designer Nicole Hirsch explains how the interior design profession evolved from service provider to brand identity, why craftsmanship still matters in a digital-first world, and how historic architecture shapes modern living.
Since launching her firm, Nicole Hirsch, principal of Nicole Hirsch Interiors, has witnessed—and helped shape—the transformation of the interior design profession. What was once a service-driven industry has evolved into one defined by recognizable brands, signature aesthetics, and curated storytelling. For Hirsch, success today requires far more than talent; it requires clarity of voice, visual identity, and trust built through consistency.
Shelter Republic – Request your membership invitation
Drawing from her marketing background, Hirsch has developed a design philosophy rooted in timeless, demure, and textural interiors that balance modern functionality with historical reverence. Working throughout Boston and New England, she specializes in full-scale renovations and new construction projects that preserve architectural heritage while adapting homes for contemporary family life.
In this conversation, Hirsch breaks down the realities of running a luxury design firm—from managing client expectations and navigating scope creep to understanding the evolving role of social media and editorial publishing. She also offers insight into the technical craftsmanship behind her work, revealing how thoughtful details—from custom millwork to concealed functionality—shape both the user experience and the visual narrative of a home.
The Evolution of the Designer-as-Brand
How the industry shifted from service provider to identity-driven brand
Why visual consistency builds trust and attracts aligned clients
The strategic influence of Hirsch’s marketing background
Signature Style vs. Personalization
Developing a recognizable aesthetic without creating repetitive projects
The role of neutral palettes, layered textures, and timeless composition
Why clients seek designers for perspective rather than replication
The Craftsman Approach to Interior Design
Designing beyond furnishings and décor
Full architectural collaboration including:
Millwork planning
Custom elevations
Stone and material specification
The growing expectation for designers to function as technical project leaders
Designing Within Historic New England Architecture
Working within strict preservation parameters in Boston neighborhoods
Balancing modern family living with architectural authenticity
Integrating contemporary amenities into historic shells
A refined exploration of white kitchen design featuring advanced stone fabrication and layered material detailing.
🔗 https://www.nicolehirschinteriors.com
Miller Hill Road
A family-focused basement renovation highlighting creative ceiling articulation and flexible living spaces for a household with four children.
🔗 https://www.nicolehirschinteriors.com
The Weston Addition
A spa-inspired primary suite featuring a dramatic three-sided glass and steel shower enclosure and integrated wellness-driven design.
🔗 https://www.nicolehirschinteriors.com
Key Takeaways
The modern interior designer must operate as both creative and brand strategist.
Signature style attracts aligned clients but must remain flexible enough to personalize every project.
High-level design now requires deep technical knowledge and full collaboration with architecture and construction teams.
Historic architecture demands restraint, respect, and thoughtful modernization.
Editorial press increasingly favors comprehensive renovation storytelling over single-room reveals.
Invisible functional details often define exceptional design quality.
A candid conversation with interior designers Arianne Bellizaire and Sara Malek Barney on navigating burnout, emotional labor, client management, and creative growth in today’s unpredictable design industry.
From boundary-setting to decision fatigue, social media pressures, and sustaining ambition, this episode explores the strategies and mindsets designers use to remain successful, resilient, and inspired amid market volatility and personal demands.
Identity & Evolution in Design
Designers must periodically redefine themselves and their work to remain relevant.
Personal growth and evolving priorities shape professional identity and approach.
Burnout vs Ambition
Burnout is not a badge of honor; it results from overextension and emotional labor.
Ambition aligns energy with superpowers and opportunities, creating sustainable growth.
Setting boundaries is essential to differentiate productive ambition from harmful overwork.
Emotional Labor & Client Management
Design work involves managing client emotions, expectations, and second-guessing.
Designers act as liaisons between clients, contractors, and teams, absorbing invisible pressures.
Managing scope creep and change orders is a practical strategy to protect both energy and profitability.
Social Media & Comparison Culture
Social media can amplify unrealistic expectations and unhealthy competition.
Designers often feel compelled to accommodate clients’ desires, sometimes overextending themselves to maintain a positive perception.
Decision Fatigue & Process Control
Guiding clients with structured processes reduces decision fatigue and builds trust.
Transparent communication about costs, changes, and expectations protects both designer and client satisfaction.
Sustaining Creativity
Exposure to new experiences, products, peers, and travel is vital for creative rejuvenation.
Nature, walks, and offline activities clear mental clutter and inspire problem-solving.
Intentional “point-to-point” efforts—committing to new experiences—promote growth despite discomfort.
Financial & Business Literacy
Designers must balance artistry with business realities.
Collecting payments, understanding scope, and setting clear expectations are critical professional skills.
Empowering team members while maintaining accountability ensures operational efficiency.
In today’s unpredictable design industry, thriving requires more than talent—it demands resilience, strategy, and self-awareness. On this episode, interior designers Arianne Bellizaire and Sara Malek Barney dive into the complex landscape of professional design, sharing candid insights on burnout, emotional labor, client management, and sustaining creativity in chaotic times.
Designers often redefine their professional identity to adapt to evolving personal and industry priorities. As Bellizaire notes, “We are always changing, and how we describe ourselves now reflects our growth, our aspirations, and the life we’re building.” Similarly, Sara emphasizes the importance of aligning professional actions with personal values to maintain relevance, profitability, and balance.
Burnout, long treated as a badge of honor in design, is reframed here as a clear warning signal. Emotional labor—managing client expectations, facilitating collaboration, and resolving conflicts—often goes uncredited yet drives the success of every project. Both guests stress the importance of boundaries, scope management, and distinguishing between what one can do versus what one should do, emphasizing that ambition thrives when energy is strategically invested in core strengths.
Social media and comparison culture add another layer of complexity. Designers frequently face unrealistic expectations from clients influenced by curated online content, which can pressure them into overextending themselves. Establishing clear processes, communicating cost implications, and structuring client decisions effectively are key strategies for reducing stress while maintaining creative integrity. Decision fatigue, a common challenge in high-stakes residential projects, can be mitigated by guiding clients through structured choices while fostering trust.
Sustaining creativity amid chaos is a recurring theme. Arianne and Sara highlight exposure to new experiences, peers, travel, and even nature walks as essential methods to refresh the mind and spark innovative thinking. “A simple daily walk,” Arianne reflects, “can clear clutter, inspire problem-solving, and restore energy in ways that sitting at a desk never will.” Committing to uncomfortable but growth-oriented experiences, a “point-to-point principle,” is a subtle but critical habit for creative professionals.
Finally, the conversation underscores the business side of design. Designers must balance artistry with operational responsibility, from collecting payments to managing scope creep and training staff. Financial literacy and professional boundaries ensure that creative freedom does not come at the cost of personal wellbeing or firm profitability.
This episode offers an unfiltered look at what it takes to thrive in a chaotic, competitive industry. With honesty, humor, and hard-earned wisdom, Ariana and Sara provide strategies for navigating emotional, creative, and financial pressures while staying grounded, inspired, and relevant. For any designer striving to balance ambition with wellbeing, this conversation is both a blueprint and a call to action.
About Convo By Design: Convo By Design is the longest running podcast of its kind. The show is hosted, produced and published by Josh Cooperman. The podcast has been running since January, 2013. The show has published over seven hundred episodes, featured more than fifteen hundred designers and architects and has garnered over three million streams, downloads making it one of the most listened to design and architecture podcasts as well as being the first design podcast of its kind. For guest suggestions and show inquiries, please message us on Instagram @convoxdesign.
At KBIS 2026, Hearth & Home Technologies reveals how fireplaces are evolving from overlooked amenities into high-value, design-forward features that enhance both homes and builder offerings. We explore the emotional, aesthetic, and technological dimensions of modern fireplaces, from indoor-outdoor integration to bespoke U-shaped configurations. Designers, architects, and builders alike share insights on leveraging fireplaces for resale value, client engagement, and standout home experiences.
Mike Swanson – Director, Segment Marketing | Hearth & Home Technologies
Fireplaces are no longer just a cozy addition—they are strategic assets in home design, builder differentiation, and lifestyle storytelling.
Consumer Demand & Builder Value
Fireplaces rank high on buyer wish lists; 77% of homebuyers desire a fireplace.
Adding a fireplace can increase home value by 10%, comparable to adding a garage.
Fireplaces differentiate homes and engage buyers beyond square footage, integrating lifestyle and personality into living spaces.
Design & Technology Integration
Indoor and outdoor placement flexibility, including direct vent and electric fireplaces.
Heat management technology enabling safe TV placement above fireplaces.
Smart home integration, LED flame effects, and Wi-Fi connectivity.
Design-forward considerations: feature walls, proportion, architectural integration, and bespoke finishes.
Custom & Premium Solutions
U-shaped, L-shaped, and multi-sided fireplaces offer signature focal points.
Customization options include firebox décor, decorative panels, and the Enlight Collection’s fireproof image panels.
Aligning fireplace sizing with flat-panel TVs and overall home layout for maximum impact.
Builder & Designer Partnerships
Education and engagement through Pro Advantage series, continuing education (AIA, IDEC), and builder programs.
National distribution network ensures on-time delivery and installation support.
Strategies for integrating fireplaces into model homes, luxury projects, and production homes across price points.
Collaboration between architects, designers, and builders to maximize aesthetic, functional, and financial value.
Innovation & Future Outlook
New electric and digital flame technologies (e.g., SimpliFire Allusion Edge, SimpliFire Allusion Heritage).
Product refreshes every three years to maintain style-forward, timeless appeal.
Continuing to expand placement possibilities and premium customization for design-forward homes.
At KBIS 2026 in Orlando, Hearth & Home Technologies showcased how the modern fireplace is evolving from a standard home feature into a high-value, design-forward element that serves builders, designers, and homeowners alike. The conversation revealed that fireplaces are not just a source of warmth—they are strategic tools for engagement, differentiation, and lifestyle storytelling in residential design.
Research consistently shows that fireplaces are among the most desired features in new homes, with 77% of buyers listing them as a priority. Beyond emotional appeal, fireplaces offer tangible value: they can add up to 10% to a home’s resale value—equivalent to a garage—while remaining relatively accessible, starting at approximately $2,000. For builders, fireplaces help differentiate offerings in competitive markets, enhance staging appeal, and align with buyer desires for personalization and interaction.
Modern fireplaces extend well beyond traditional living rooms. Hearth & Home Technologies’ portfolio includes indoor, outdoor, and indoor-outdoor configurations, allowing architects and designers to integrate fireplaces into kitchens, bathrooms, ensuites, and shared spaces. Electric fireplaces offer unprecedented placement flexibility, while gas units with direct vent technology allow designers to position flames virtually anywhere without compromising air quality. Heat management innovations also enable TVs to be safely mounted above fireplaces, merging functionality with aesthetic appeal.
Customization and premium finishes remain a hallmark of Hearth & Home’s strategy. Their U-shaped and L-shaped designs, multi-sided fireplaces, and the Stellar by Heat & Glo Enlight Collection’s fireproof image panels demonstrate the growing appetite for bespoke elements that reflect homeowners’ individuality. Proportion, scale, and feature integration—such as firebox décor, stone slabs, or quartz surrounds—allow designers to create compelling focal points that harmonize with the broader home environment.
Equally important is the company’s commitment to builder and designer partnerships. Their Pro Advantage program, continuing education courses through AIA and IDEC, and extensive distribution network ensure that both builders and designers have the knowledge, tools, and on-site support to incorporate fireplaces seamlessly. Builders benefit from reliable supply chains and flexible pricing options, while designers gain access to innovative solutions that align with client expectations.
Technology continues to play a central role in Hearth & Home’s product evolution. Wi-Fi-enabled fireplaces, LED rotisserie flames, and digital flame technologies like the SimpliFire Allusion Edge, SimpliFire Allusion Heritage allow homeowners to control ambiance remotely and safely. Wood-burning fireplaces adhere to EPA standards, ensuring environmentally conscious solutions for diverse markets. The company also emphasizes timeless design, prioritizing chic, intentional, and adaptable products over fleeting trends.
As KBIS 2026 demonstrates, fireplaces are more than decorative features—they are emotional anchors, value drivers, and design catalysts. By combining technology, customization, and education, Hearth & Home Technologies positions the fireplace as an essential component of modern residential architecture, offering builders, designers, and homeowners a tool to elevate both experience and value.
Learn More:
Hearth & Home Technologies: https://www.hearthnhome.com
From high-end residential “wealth” to AI-responsive environments, top designers discuss why lighting is the most under-recognized—yet essential—element of the built environment.
Lighting is often the ghost in the machine of interior design: when it’s perfect, you don’t notice it; when it’s wrong, it’s all you can see. In a wide-ranging discussion featuring architectural lighting experts and residential designers, the conversation shifts from the utility of “turning on the lights” to the high-stakes world of experiential design.
For firms like Focus Lighting and their partners like GRADE, the challenge lies in the nuance of the environment. Whether it’s the high-octane spectacle of the Times Square ball or the restrained elegance of a Chelsea penthouse, the philosophy remains the same: lighting should highlight architectural moments and art without revealing the source. This “invisible” approach is what separates a standard renovation from a truly bespoke residence.
The dialogue also touches on the psychological divide between “rich” and “wealthy” clients. While some desire flashy, obvious fixtures, the most sophisticated projects utilize layers of light—integrated into millwork, hidden in suede-pedal ceiling features, or tucked behind undulating panels—to create a sensory experience that feels natural and inevitable.
Looking forward, the industry is on the cusp of a technological revolution. We are moving toward responsive homes where AI recognizes individual inhabitants, adjusting the lighting plan to their specific preferences and moods in real-time. As designers push into new frontiers like luxury yachting and “Zoom-ready” home offices, the goal remains human-centric: using innovation not just because we can, but to make life better through the deliberate application of light.
Today, you are going to hear from Focus Lighting’s, Mike Cummings and partners of theirs in GRADE NY’s Edward Yedid and Thomas Hickey. Were talking about lighting and how the skilled application in design makes a difference in not just beauty, performance but quality of experience.
Core Concepts:
The Power of Layers: Effective lighting isn’t about one bright source; it’s about a “team” of layers (decorative, accent, and task) working in tandem.
The “Wealthy” Aesthetic: High-end design is shifting away from flashy fixtures toward “restrained” lighting where the source is hidden, but the effect is transformative.
Collaboration is Mandatory: The most innovative solutions—like lighting art with tiny bronze heads or illuminating glass tables with “water droplet” fixtures—come from the friction between a designer’s vision and a lighting engineer’s technical skill.
The Future is AI-Responsive: We are moving toward a “switch-less” world where homes utilize motion sensors and machine learning to anticipate a resident’s path and preference.
Residential vs. Hospitality: In hospitality, the light source is often a celebrated feature; in residential, the goal is for the lighting to disappear into the architecture.
Resources & Applicable Elements
Focus Lighting: An architectural lighting design firm known for projects ranging from Times Square to private luxury residences.
GRADE NY: Since GRADE’s founding in 2004, it has been our belief that integrating architecture and interior design from the outset creates the most beautiful, balanced and cohesive solutions.
Lutron Systems: A leader in lighting control and automated shading solutions mentioned as a “hook” for homeowners entering the world of smart design.
Carpenters Workshop Gallery: Mentioned for their innovative, reactive light fixtures that respond to sound and motion.
“If someone hasn’t used a lighting designer before, they ask us why we need one. If someone has used one before, they can’t wait to use them again.” — Eddie
“Lighting design is a double-edged sword. The better job I’m doing, the less you appreciate it.” — Michael
“Rich people are flashier—they want to see the light fixture. Our clients are wealthy… to them, this is just their world.” — Thomas
“I can come to your house… and like a doctor, diagnose why you don’t like [the lighting] and then use those words to create a new design.” — Michael
“You never hear anybody say ‘no’ in New York, because somebody else will say ‘yes’ right behind you.” — Eddie
“We’re not lighting designers. We’re definitely not structural engineers… when we push the boundaries of our design, we want to have teammates who can say, ‘Oh, I’ve never done that before. Let’s figure out a solution together’ instead of ‘No.'” — Thomas
Calgary-based designer Stephanie Martin shares the story of launching her firm during the 2008 financial crisis, the gap between design education and reality, and why hand-crafted authenticity remains vital in the age of AI. She also takes us inside the Rideau Residence, a project blending modern aesthetics with sentimental family history.
Launching in a Recession: Stephanie discusses starting her firm in 2008 during the financial crisis, which heavily impacted Calgary’s oil and gas-driven economy. She attributes her early success to “door-to-door” marketing and building a reputation through exceptional service rather than just aesthetics.
The “Cowboy Town” Reality: A look at Calgary’s diverse culture, strong job market, and affordable housing, countering its reputation as just a “cowboy town.”
Service Over Style: Stephanie emphasizes that the core of her business is caring about the clients’ lives, a lesson she learned early on that differentiates her firm today.
The Evolution of Design Practice
Education vs. Reality: A candid discussion on how design schools often focus on exaggerated creativity while overlooking practical skills like budgeting, timelines, and coordination.
Post-Pandemic Expectations: Clients now prioritize emotional connections and functional spaces over mere aesthetics, seeking designs that actively enhance their well-being.
Sustainability: The conversation touches on the necessity of sustainable building practices, including Stephanie’s experience with passive homes.
Technology & Authenticity
The AI Debate: Stephanie and Josh discuss the rise of AI in design. While Stephanie is optimistic about AI for efficiency, she argues for maintaining “hand-crafted” creativity to ensure designs remain meaningful.
Authentic Marketing: In an era of AI-generated content, Stephanie commits to keeping her social media presence true to her values by showcasing only authentic, human-created work.
Project Spotlight: The Rideau Residence
Modern-Traditional Mix: A deep dive into the kitchen design which juxtaposes modern elements with sentimental details, specifically a brick backsplash sourced from the owner’s grandmother’s house.
Space Transformation: How a formal dining room was reimagined into a dark, masculine office space that contrasts sharply with the rest of the light-filled home.
Luxury can be expensive, but it can also be subtle, practical, or deeply personal. Sometimes it’s about choice, sometimes restraint, sometimes the way a space or product simply works better for you. Through thoughtful discussion, the episode examines how luxury shows up in appliances and design—through performance, comfort, longevity, and everyday ease—and why it resonates differently for everyone over time
This nuanced conversation explores the evolving meaning of luxury through multiple industry perspectives, featuring Devoree Axelrod, General Manager at AJ Madison, alongside industry expert Jill Cohen, Editor-in-Chief, Luxe Interiors + Design.
Luxury Isn’t a Price Point. It’s a Performance Standard.
At the Kitchen and Bath Industry Show 2026, leaders from AJ Madison and Luxe Interiors + Design reframing luxury as durability, intentionality, and the ability of design to support how people actually live.
The word “luxury” has become one of the most overused—and least defined—terms in the design industry. At KBIS 2026, a live conversation featuring Devoree Axelrod, General Manager of AJ Madison, and Jill Cohen, Editor in Chief of Luxe Interiors + Design, set out to recalibrate its meaning. What emerged was less about price and more about performance, longevity, and intent.
For decades, luxury was shorthand for premium brands, higher costs, and visual distinction. Today, that definition is insufficient. The modern homeowner isn’t simply buying a product; they’re investing in how their home supports their routines, relationships, and future. Luxury, in this context, becomes the elimination of friction. It’s the appliance that performs reliably every day. It’s the kitchen designed around how a family actually cooks and gathers. It’s the confidence that decisions made today will still make sense twenty years from now.
Cohen shared findings from Luxe’s upcoming national survey of 1,000 leading architects, designers, and builders, confirming that the kitchen remains the single most important area of homeowner investment. More significantly, appliances are often the first and most consequential decisions made in the design process. They establish the spatial, technical, and functional framework around which everything else follows.
Axelrod reinforced this from her vantage point inside one of the country’s largest appliance retailers. Appliance selection determines infrastructure—electrical loads, ventilation, plumbing, and spatial relationships—making it foundational rather than decorative. When clients prioritize performance and usability first, the rest of the design aligns more effectively, both functionally and financially.
The conversation also addressed the persistent myth of the fixed budget. In reality, budgets are fluid, shaped as much by emotion as by arithmetic. Homeowners may begin with a number in mind, but that number evolves as priorities clarify. The role of the designer and appliance advisor becomes essential: helping clients distinguish between what serves their lives and what merely satisfies aspiration.
This shift is evident in how kitchens are expanding beyond their traditional boundaries. Secondary prep kitchens, beverage stations, outdoor kitchens, coffee bars, and integrated refrigeration throughout the home reflect a broader redefinition of convenience. These are not excesses for their own sake; they are extensions of daily life, driven by multigenerational living, remote work, and a deeper integration between hospitality and residential design.
Perhaps most telling was the reframing of luxury itself. Neither Axelrod nor Cohen defined it by brand name. Instead, luxury was described as ease, time, and permanence. It is waking up and having what you need within reach. It is durability that eliminates the need for replacement. It is thoughtful planning that prevents regret.
In this light, luxury is not what something costs. It is what something enables.
And increasingly, what it enables is a home that works—quietly, reliably, and seamlessly—in service of the people who live there.
Luxury is the measurable outcome of thoughtful design—where performance, longevity, and relevance align to support the way people actually live.
Luxury is the removal of friction from daily life.
Luxury is durability aligned with intent.
Luxury is design that continues to perform long after the purchase is forgotten.
Luxury is confidence—in function, longevity, and fit.
Luxury is not what you spend. It’s what you never have to rethink.
The Kitchen as the Primary Investment
The kitchen remains the #1 homeowner investment nationwide.
Homeowners are willing to exceed budget in the kitchen more than any other space.
The kitchen is the most public and social room in the home.
It represents identity: “I’m a cook,” “I entertain,” “I host.”
Food equals memory; appliances enable those memories.
Appliance-First Design Strategy
Appliances determine electrical, ventilation, plumbing, and layout requirements.
Major appliance decisions must precede cabinetry and finish selections.
Early appliance specification prevents costly redesigns.
Designers increasingly plan around cooking infrastructure first.
Professional appliance advisors play a key role in product education and innovation updates.
Budget Realities & Psychology
Budgets are rarely fixed; they are often unstated or misunderstood.
Clients frequently establish budgets before fully understanding what they want.
Designers must define the intersection of “want” and “need.”
Stretching budget in the kitchen feels justified because it is essential.
Strategic trade-offs are common (invest in cooking, scale back secondary items).
Transparency and cost clarity are critical in today’s climate.
Surprises—especially tariff or pricing shocks—undermine trust.
Professional designers protect clients from unrealistic expectations and long-term regret.
The Expanding Kitchen Ecosystem
Kitchens are no longer singular spaces—they expand throughout the home.
Secondary kitchens (sculleries, prep kitchens, butler’s pantries) are rising.
Beverage centers, bars, and wine storage are increasingly common.
Coffee stations and en-suite kitchenettes are viewed as lifestyle enhancements.
Outdoor kitchens are now expected in many markets.
Refrigeration appears in bathrooms (skincare), offices, and guest suites.
Multigenerational living drives multi-kitchen design.
Post-COVID entertaining shifted bar culture into the home.
Lifestyle-Driven Design Trends
Hospitality influences residential expectations.
Convenience and personalization outweigh pure status signaling.
Aging in place is shaping appliance planning (drawer refrigeration, wall ovens).
Durability is increasingly valued over trend-based aesthetics.
Remote work drives integrated kitchenettes and beverage access in home offices.
Multiple laundry setups reflect modern household logistics.
Status vs. Practicality
Status still influences resale-driven decisions in some cases.
However, emotional connection tends to be with category (cooking, entertaining) rather than brand alone.
Longevity and service reliability often justify premium selections.
Magazine-driven or editorial glamour exists—but practical function ultimately wins.
Role of the Professional Designer
Designers provide budget discipline and scope management.
They help clients make decisions faster, reducing cost creep.
They balance aspiration with feasibility.
Professional oversight protects long-term value.
Design is positioned not as a privilege, but as a necessity.
Market & Cultural Influences
COVID permanently shifted how homes are used.
Entertaining moved inward; bar and pizza oven sales spiked.
Multigenerational living increased spatial complexity.
Social media informs but can distort expectations.
Consumers increasingly research via reviews and digital channels.
Clients are more cautious amid economic and tariff uncertainty.
Guiding Principle
“Proper planning prevents poor performance.”
Early, honest, and intentional planning reduces regret.
Design is both a desire business and a service industry.
The goal is not excess—it is alignment between space and life.
The design industry has changed more in the past five years than in the previous two decades. In this episode, Amy Courtney and I unpack how technology, social media, and shifting client expectations have transformed the way designers work, communicate, and create. From in-person collaboration to photography, craftsmanship, and professional credibility, the conversation explores what it really means to practice design today.
A candid discussion about design after 2020, the rise of digital culture, evolving client behavior, and why experience still matters more than visibility.
I sat down with designer Amy Courtney and together, we are going to examine how dramatically the design industry has shifted since 2020—and what those changes mean for designers, clients, and the creative process itself. What began as a necessity during the pandemic has evolved into a permanent shift in how projects are managed, communicated, and perceived.
The conversation opens with how in-person collaboration has largely been replaced by screens, emails, and digital presentations. While technology has made certain aspects of design more efficient, it has also introduced new challenges: endless email threads, over-reliance on links and screenshots, and a growing disconnect between how spaces are discussed and how they are actually experienced. Both speakers reflect on the loss of face-to-face interaction and how it has altered everything from client relationships to decision-making.
From there, the discussion moves into how design has become more visible—and more misunderstood—than ever before. With social media and image-driven platforms shaping expectations, clients often arrive with highly specific visual references but little understanding of how those ideas translate into real-world construction. The conversation explores how designers now spend much of their time educating clients, explaining limitations, and helping them understand the difference between inspiration and execution.
Photography plays a major role in this shift. Where designers once photographed only select projects, today’s market pressures encourage constant documentation. The episode unpacks the financial and creative cost of professional photography, the tension between editorial standards and reality, and how images can sometimes misrepresent how spaces actually function. The discussion also touches on how publication expectations and sponsorships can influence what gets shown—and what gets left out.
Another central theme is the difference between designers and tastemakers. Courtney and I examine how social platforms have blurred professional lines, allowing anyone with a strong aesthetic to claim authority. We discuss the growing confusion this creates for clients and the importance of experience, education, and technical understanding in producing successful projects. While inspiration is everywhere, execution still requires training, judgment, and accountability.
The episode also dives into the influence of upbringing and mentorship. From growing up around construction and craftsmanship to learning directly from tradespeople, the conversation highlights how hands-on experience shapes a designer’s confidence and decision-making. This background, combined with curiosity and respect for process, becomes the foundation for meaningful work.
The conversation closes with a reflection on credibility, creativity, and the responsibility designers have to guide clients honestly. In a culture driven by speed and visibility, the episode argues for a return to thoughtful process, clear communication, and design rooted in real-world understanding.
How design practice has changed since 2020
The impact of remote work and screen-based communication
Photography, social media, and shifting industry expectations
The difference between designers and tastemakers
Client education and managing unrealistic inspiration
The value of construction knowledge and hands-on experience
Navigating publication standards and editorial pressure
Why credibility and process still matter
Design has never been more visible—or more misunderstood. As technology reshapes how people engage with spaces and professionals, the role of the designer has become both more complex and more essential. This episode makes the case for slowing down, valuing experience, and remembering that great design is built on knowledge, intention, and trust—not algorithms or aesthetics alone.
Design is more than aesthetics—it’s about understanding how people live, move, and connect with their spaces. In this episode, Kristin Mullen and I explore how sourcing, observation, and thoughtful decision-making shape interiors that feel authentic and functional. From Round Top to kitchen design to client relationships, the conversation reveals why the best work begins with listening and ends with purpose.
A thoughtful conversation on antiques, design philosophy, client trust, and why the most successful spaces are built on intention rather than trends. You are going to hear from designer Kristin Mullen. We’re exploring the deeper thinking behind successful interior design—where process, perspective, and human behavior matter as much as aesthetics. The conversation opens with a discussion of the Round Top Antiques Show, which Kristin describes as an essential destination for designers seeking character, craftsmanship, and pieces with history. While digital sourcing has its place, both agree that nothing replaces the experience of seeing and understanding objects in person. Round Top, in particular, offers an immersive environment that encourages discovery, education, and creative connection.
From there, the conversation turns inward, examining how a designer’s background and worldview shape their approach. Kristin shares how her early training in speech and language pathology sharpened her ability to read clients, recognize unspoken preferences, and interpret behavior—skills that now inform every project she takes on. That sensitivity, paired with her passion for antiques, results in spaces that feel layered, personal, and grounded in story rather than surface-level trends.
A central theme throughout the episode is redefining what “value” means in design. Josh and Kristin challenge the idea that good design is about price or status. Instead, they discuss how meaningful spaces come from clarity, intention, and thoughtful editing. The role of the designer, they explain, is often to simplify—helping clients focus on what truly matters and guiding them away from choices that don’t support how they actually live.
The conversation naturally moves into kitchens, where function and behavior intersect most clearly. From layout and stone selection to lighting and storage, Josh and Kristin explore how small decisions can dramatically affect daily life. They discuss the importance of planning for real habits rather than idealized ones, and how photographic trends often misrepresent how spaces are actually used. The evolution of kitchen design, they note, reflects broader changes in how homes function as multi-use environments.
The episode also touches on the business and sourcing side of design. Kristin shares insights into working with European antiques and the growing challenges presented by tariffs and shipping costs. Josh adds perspective on the potential return to small-scale, locally made craftsmanship, suggesting that the industry may be entering a period where quality, story, and intention carry more weight than volume or speed.
Throughout the conversation, one idea remains consistent: strong design is rooted in trust. Open communication, clear expectations, and honest dialogue between designer and client create better outcomes for everyone involved. When people feel heard and understood, the results are spaces that not only look good—but function beautifully over time. You are going to hear all about it, right after this.
Great design isn’t about excess or trends—it’s about intention, understanding, and care. When designers take the time to observe how people truly live and guide them through thoughtful decisions, the result is a space that feels authentic, functional, and deeply personal. This episode makes the case for slowing down, asking better questions, and designing with purpose at the center.
