We’re heading South today to hear from Melissa Lee of New South Home.This Charlotte-based interior designer and former retail buyer pulls back the curtain on the real inner workings of running a design firm—from pricing strategy and client education to vendor relationships and market trends. Drawing from her experience in corporate buying, she has developed a clear understanding of profit margins, vendor management, and operational efficiency, which she now applies to her design business through practices like maintaining a vendor matrix and detailed time tracking. I don’t want you to think this is a business of design episode, it’s not. Sometimes these conversations go deeper into the business to further explain the work, this is one of those times.
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Melissa discusses the challenges of pricing interior design work in a landscape full of conflicting advice—flat fee versus hourly models, for example—and how she has evolved her own “conceptually fixed with scope management” approach. Clients receive an upfront estimate based on hours, but additional fees apply when scope or decisions shift beyond agreed terms. This hybrid method offers flexibility while protecting the business from runaway labor costs.
Events like High Point Market and KBIS (Kitchen & Bath Industry Show) play a strategic role in how she sources vendors, stays inspired, and builds key relationships. She balances structured vendor meetings with looser time for discovery, realizing that over-scheduling stifles creativity. Her buying background taught her the value of planning, but in design, adaptability creates more opportunity.
The conversation digs into vendor relations in a shifting economic landscape, with concerns about rising tariffs, erratic pricing, and questionable fee increases. Thanks to long-standing relationships and proactive reps, her team has been buffered from the worst of it. Still, she builds flexibility into her contracts and transparently preps clients for potential 5% swings in final invoices due to supply chain or pricing changes—an approach appreciated in a world where nothing feels stable.
Managing client expectations is a recurring theme—from educating them on the unseen hours behind emails, revisions, and project coordination, to setting boundaries when projects creep beyond the original scope. Weekly check-ins, detailed proposals, and scope clarity help prevent misunderstandings and maintain trust.
Looking ahead, she sees potential challenges driven by economic uncertainty—rising tariffs, high interest rates, and general cost-of-living increases may stall some clients’ investment in their homes. But Charlotte’s rapid growth continues to fuel demand, giving her firm an edge in an evolving national market.
Melissa also hints at expanding service areas, including outdoor living design, and continues to explore how design firms can evolve—perhaps aided by AI or new business tools—to reduce burnout and reclaim creativity. At its heart, the conversation underscores the complexity of modern design businesses, where creativity, logistics, and business acumen must coexist. And you’re going to hear all about it, right after this.
Thank you, Melissa, loved our chat. Thank you for listening. If you liked this episode, share it with a friend who loves design, subscribe to Convo By Design wherever you get your podcasts. And continue the conversation on Instagram @convo x design with an “x”. Keep those emails coming with guest suggestions, show ideas and locations where you’d like to see the show.
Thank you to my partner sponsors, TimberTech, The AZEK Company, Pacific Sales, Best Buy, LOME-AI and Design Hardware. These companies support the shelter industry so give them an opportunity on your next project. Thanks again for listening. Until next time, be well, stay focused and rise about the chaos. -CXD
When I was growing up, radio was my solace. I loved it so much that I chose it for my career. I can remember being 10 years old with my transistor radio listening to 10Q and KHJ. Later, it was KLOS, KMET, KNAC and KROQ. The call letters were cool, the music and bands remain bookmarks in my life. I can pretty much tell you how old I was, where I was and what was going on by the songs. But my friends were the dj’s. Jeff Goner, Steve Downs, Bob Coburn, Rita Wilde, Dangerous Darren, Richard Blade, Rodney on the Rock. It was the people who told the stories about the music, the bands and what was happening behind the scenes. Many of us love design and architecture in the same way. And on that rare occasion when there is a combination of the two, well that’s special. And this months induction into the Convo By Design Icon Registry is one such individual. This person is truly special and I have had the good fortune to work with her on a number of occasions.
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Frances Anderton describes herself, “I tell stories and distill ideas about design, architecture and the cityscape of Los Angeles through print, broadcast media, exhibitions and public events.” All true, and she has the street crew to back that up. What Frances didn’t mention is that she herself is part of the zeitgeist of Los Angeles. Nor would she, that would be weird. But one of the most wonderful things about Frances is her willingness to get into a topic and chop it up, refine it, reorganize it and play with it until she has boiled it’s very essence into something consumable by anyone who with a modicum of interest. That is special.
To celebrate Frances and her induction into the Convo By Design Icon Registry, I want to reshare her moderating a panel conversation that aired on Convo By Design in 2015. Frances was a fixture for the 2-years that the West Hollywood Design District produced a wonderful event called DIEM, which stands for design intersects everything made. The programs were curated by Mallory Roberts Morgan, another remarkable LA gem of an individual. You don’t know this, but you will in a minute… Mallory and Frances were huge influences on me as I launched the show in 2013 and for the first few years. Quite simply, I wanted to make people think and question the way they did. To tap into curiosity the way they did. To come up with really interesting angles like Mallory and rip the niceties away so we could really chop it up the way Frances did and does. This panel from 2015 featured, Stephan Simpkowitz, Carolina Miranda and Steven Goldberg. As you listen to this conversation, notice a few things. First, the topic they were discussing a decade ago has since fully matured and blossomed as LA became the global art destination it always wanted to be. Notice too how Frances leverages the talents and skills of her guests in such an effortless way. Quite simply, due to the very nature of this topic, it could have gone a very different way. This conversation is as relevant today as it was then. And Frances is a treasure.
The Convo By Design Icon Registry is presented by Pacific Sales Kitchen and Home, a Best Buy Company and best friend to designers and architects everywhere. The business has become more complicated and Pacific Sales reverses that, find out how by checking the links in the show notes.
So there you go, our newly inducted icon and a fantastic conversation from 2015. Thank you Frances, for all you do and all you have given back.Thank you to my partner sponsors, Design Hardware, TimberTech and Pacific Sales Kitchen and Home, a Best Buy company and friend to specifiers near and far. Thanks for listening to Convo By Design. I couldn’t do this without you, wouldn’t want to. I hope this show help you stay motivated, inspired and focused so you can rise above the chaos. –Convo By Design
Design in the South is personal. It’s layered with heritage, shaped by hospitality, and built on relationships. Today, we travel to Starkville, Mississippi to explore the work and world of a designer who exemplifies what it means to design with heart.
The conversation begins with an emerging trend—dorm and sorority house design—not typically covered in design media, but a significant driver of business in Southern college towns. Sorority living, especially, has evolved into a lifestyle market, complete with high expectations, big budgets, and even bigger wear and tear. Designing for these spaces demands durability, performance, and style in equal measure. As the Mary Clair Cumbaa jokes, “Everything has to be spray-tan approved.”
Working on a sorority house for her own former chapter, she leans into color, symbolism, and storytelling. “I know the meaning behind things,” she says, weaving chapter colors, lighting, and fabric choices together to reflect both legacy and future needs. With girls living in two-year cycles, hundreds of members dining daily, and Zoom calls replacing quiet study sessions, the design must be not only beautiful but smart, emotionally supportive, and future-forward.
Storytelling is central to her work. “If I didn’t capture their real life, I’m not sure I would really be able to capture anything,” she says. Unlike many designers who stage photos with clinical precision, she leaves the coffee maker and the magnets on the fridge. There’s something refreshing—and intentional—about showing homes as they’re used. It’s real, approachable, and still inspiring.
That philosophy carries into her project portfolio, which is both colorful and cohesive. Take the Wetherbee Street kitchen: clean acrylic stools meet traditional cabinetry, a built-in bar peeks into frame, and the countertop hosts everyday appliances—because that’s how the client lives. “If the client can’t see themselves in the finished space, I haven’t done my job,” she explains.
Color is a consistent through-line in her work. While she began with a neutral palette, over time she’s become known for weaving multiple shades of the same hue across a room. Her nursery projects—some launched by acrylic cribs and butterfly wall art—bring this approach to life with playful purpose and emotional weight.
We also talk about historic preservation and transformation. Projects like Kirkwood Place and Greentree demonstrate her ability to revive storied homes with timeless flair. “We gutted it to the studs and brought it back to life,” she says of one home that once graced the cover of Southern Living. Another was the result of a seven-year client relationship that evolved into a deep friendship.
As the conversation winds down, she shares the dream project she’s still manifesting—a start-to-finish beach house in the 30A corridor. “I’ve done a condo, but I’d love to do a full house in Rosemary or Alys Beach,” she says with hopeful confidence.
And why not? Her story is one of evolution, rootedness, and authenticity. Mary Clair Cumbaa of Cumbaa Design Company, designs with empathy, leads with color, and listens deeply. It’s not just about beautiful rooms. It’s about making people feel seen, supported, and at home.
I’m really excited about today’s episode because I had the chance to sit down with the incredible Corey Damen Jenkins. We covered a ton of ground—from how Corey manages multiple design projects and prioritizes what matters most, to his inspiring journey from starting his business in the mid-90s to becoming one of the most respected voices in interior design today.
Corey Damen Jenkins is one of the most vibrant and visionary voices in American interior design today. Known for his unapologetically bold aesthetic—full of lush textures, vivid color, and sophisticated pattern play—Jenkins brings more than just beauty to the spaces he creates. His work is joyful and aspirational, infused with a sense of personal integrity and a deep understanding of how interiors can enhance the way people live and feel. From best-selling books to international product collaborations, Jenkins continues to redefine what luxury and accessibility can look like when rooted in authenticity, resilience, and creativity.
1. Trade Events & Time Management: The Toy Box Philosophy
The conversation began with Jenkins discussing how he navigates the demands of a high-profile career—balancing trade shows, media appearances, and client work. He shared a metaphor of a toy box to explain time management: putting the large “toys” (key priorities) in first ensures space for the smaller items to fit. It’s a disciplined approach to focus, and it reflects how he manages both his calendar and creative energy.
2. Editing as a Design and Business Principle
This prioritization isn’t just logistical—it’s philosophical. Jenkins draws a parallel between business decisions and the creative act of editing in design. Both require focus, clarity, and the willingness to strip away excess in pursuit of excellence.
3. Early Career & Industry Entry: Facing Doubts and Defying Odds
Jenkins reflected on his long journey in design, which began in 1996 and gained traction during the 2008 recession when he officially launched his firm. Entering an industry where Black designers were—and remain—underrepresented, Jenkins faced skepticism about his viability and visibility. But he persevered, fueled by vision and grit.
4. Corporate to Creative: A Risk That Paid Off
Before design, Jenkins worked as a buyer in the automotive industry. A layoff became the turning point. He left behind a secure but unfulfilling career and embraced the uncertainty of entrepreneurship. The decision marked a shift not just in vocation but in health, happiness, and purpose.
5. Rejection & Resilience: Knocking on 779 Doors
One of the most powerful stories he shared was about knocking on 779 doors before securing his first big client. That perseverance wasn’t just physical—it was emotional. Jenkins emphasizes that success has a price, and it’s often paid in rejection, humility, and endurance.
6. Creative Theft & the Reality of Dupes
As his profile grew, Jenkins became acutely aware of the challenges around intellectual property in design. He spoke candidly about how creatives are often vulnerable to idea theft and copycat culture—an issue particularly painful for designers who, like him, put years into building an original voice.
7. Licensing Strategy & Brand Diversification
To combat market volatility and scale his impact, Jenkins has smartly expanded into licensing and product partnerships. Strategic collaborations with brands that align with his values—such as Eichholtz—enable him to protect his vision while reaching broader audiences and creating new revenue streams.
8. Staying Hungry: The Myth of “Making It”
Despite his success, Jenkins operates with what he calls “ambition, not abundance.” The hustle doesn’t stop when you become visible—it shifts. Staying grounded and hungry is part of his ethos and keeps both him and his team striving for more.
9. Leadership & Team Building: Values Over Vanity
Jenkins’ approach to hiring is deeply intentional. He prioritizes humility, character, and shared values over pure talent. Potential hires go through multiple interviews to ensure cultural fit. As he puts it: “We design with the intent to make people jealous—but in the best way possible.” That aspirational quality extends to his leadership style—firm, fair, and focused on mutual respect.
On Design Reimagined: A Book—and Ethos—That Reflects Evolution
Jenkins’ latest book, Design Reimagined, represents a major evolution from his debut, Design Remix. While Remix was thematic and Midwestern in focus, Reimagined is bolder, more global, and even more daring in its expression. The projects span a wider aesthetic spectrum—from restrained and modern to exuberantly maximalist. That diversity reflects not only the range of his clients, but the creative depth of his team.
“We want our interiors to incite envy—not out of malice, but desire,” he said. “That feeling of, ‘I want to live like that too.’”
The book—and the ethos behind it—embody Jenkins’ belief that beauty belongs to everyone, no matter the scale or budget.
That’s a wrap on my conversation with Corey Damen Jenkins. I hope you found it as inspiring and insightful as I did. Corey’s journey is a powerful reminder that perseverance, humility, and a clear creative vision can carry you through even the toughest challenges.
Be sure to check out his upcoming book, Design Reimagined, launching on September 9th, and keep an eye out for the new season of his series as well as his lighting collection. Corey is definitely someone to watch, and I’m looking forward to reconnecting with him soon for a deeper dive into his portfolio and upcoming projects.
As always, thanks for tuning in. If you enjoyed this episode, don’t forget to subscribe, leave a review, and share it with someone who might find it valuable. Until next time, stay focused, keep pushing forward and rise above the chaos. -Convo By Design
Welcome to the Convo By Design Icon Registry episode for the month of July, 2025. This month’s inductee is someone you certainly know, a West Coast design staple and someone with whom I have had a number of conversations. Jeff Andrews first appearance on the show was in 2019 and then again in 2020. Just before the world shut down. Jeff and I spoke form his Legends of LaCienega showroom window in May, 2019. He later appeared on a panel conversation at WestEdge in 2019. The last iteration of the show until 2022.
The Convo By Design Icon Registry is presented by Pacific Sales Kitchen and Home, a Best Buy company. Pacific Sales is comprised of long time professionals who love design and architecture as much as you do. Which is why it is so fitting that they present this recognition of some of the worlds greatest design talent every month here on Convo By Design.
On the show today, you are going to hear from Jeff again. These were his appearances on the show from 2019. First, you will hear the individual conversation with Jeff from Legends and then, you will hear the conversation form WestEdge. I hope you enjoy hearing these again as much as I enjoy sharing them with you. Jeff, thank you for all you do for the industry and providing such joy through your work.
This wraps up another episode of the Convo By Design Icon Registry. A celebration and recognition of a true master in the art of design and the mastery of all that encompasses in the pursuit of making better the lives of those he serves. And, giving back along the way. Thank you, Jeff and congratulations. Some of the things I truly enjoyed were the retelling of inspiration that led to his window design at Legends and the Doorbell story. It’s the little things, right?
Thanks for listening to Convo By Design. Thank you to my partner sponsors, Pacific Sales Kitchen and Home for presenting the Convo By Design Icon Registry and Convo By Design partner sponsors, TimberTech and Design Hardware. And thank you for taking the time to listen. I couldn’t do this without you, wouldn’t want to. I hope this show helps you stay motivated, inspired and focused so you can rise above the chaos. -CXD
California’s escalating wildfire crisis is forcing a radical rethink in residential architecture. With fires growing in intensity, frequency, and unpredictability, architects, planners, and policymakers are coming together to define a new blueprint for resilient, sustainable living in the wildland-urban interface. In May, I journeyed to Design Hardware for the Spring Design Thought Leadership Summit, something we do four times ayear at Design Hardware to delve into trending ideas and concepts bubbling up through the design and architecture community. After hosting these events for over 6-years at Design Hardware, I always come away with a fresh perspective on emerging ideas and this time was no exception. The idea this time was to isolate the concepts and ideas that are needed now to address climate change, specifically fire related issues and develop them into actionable strategies for building—and rebuilding—homes in fire-prone areas.
California’s escalating wildfire crisis is forcing a radical rethink in residential architecture. With fires growing in intensity, frequency, and unpredictability, architects, planners, and policymakers are coming together to define a new blueprint for resilient, sustainable living in the wildland-urban interface. In May, I journeyed to Design Hardware for the Spring Design Thought Leadership Summit, something we do four times ayear at Design Hardware to delve into trending ideas and concepts bubbling up through the design and architecture community. After hosting these events for over 6-years at Design Hardware, I always come away with a fresh perspective on emerging ideas and this time was no exception. The idea this time was to isolate the concepts and ideas that are needed now to address climate change, specifically fire related issues and develop them into actionable strategies for building—and rebuilding—homes in fire-prone areas.
The day was broken down into two parts. The first was specifically about fire-related building issues discussed during a panel featuring architect Greg Chasen of Chasen Architects and Ben Stapleton and Becky Feldman Edwards of the USGBC-CA. The second panel covered Market and supply chain issues being affected by both a surge in demand due to rebuilding and exacerbated by the on-again-off-again tariffs. That program will be published here as well so check back for publication.
This panel covers a lot. Here are some of the broader topics covered:
Developed with global design firm Arup, USGBC CA’s Rebuilding Guide is a cornerstone resource for homeowners, builders, and municipalities. It demystifies complex codes and synthesizes building science into digestible recommendations—ranging from site selection to material resilience, insurance options, and fire-adapted landscaping.
Common Language for Safety
One of the guide’s goals is to bridge communication gaps. “We have to be speaking the same language,” says Becky. Misunderstandings about what terms like “non-combustible” mean can lead to critical design flaws. The guide standardizes terminology to ensure that homeowners, contractors, and code officials are aligned.
3. Materials Matter: Vetting for Performance
The Rebuild Marketplace
To combat this, USGBC CA created the Rebuild Marketplace, a centralized database of rigorously vetted materials. By aggregating third-party certifications, performance data, and supplier information, it streamlines product selection and ensures homeowners aren’t left to navigate a confusing and inconsistent market on their own.
4. Passive Design for Active Protection
Building Without Vents
5. Codes, Compliance & Insurance Gaps
Aligning Codes and Insurance
6. Rethinking Density and Land Use
Smart Growth Strategies
7. Innovations in Housing Delivery
Housing innovation is also key to faster, more affordable recovery. Chasen outlines the benefits and limitations of prefab and modular construction, noting that while these methods reduce waste and speed up timelines, they aren’t always cheaper. He also encourages more creative approaches, such as:
ADUs as interim housing. These can serve displaced families during reconstruction and offer long-term rental income later.
Basements for cooling and shelter. Subterranean spaces provide thermal stability and potential fire refuge.
Fire-adapted finishes. Materials like thermally modified wood and fiber cement can replicate traditional aesthetics with modern protection.
8. Resilient Infrastructure Beyond the Home
Wildfire resilience extends beyond individual parcels. “These technologies exist, but we’re not implementing them,” says Ben, citing innovations like:
Buried power lines to reduce ignition risk.
Automatic water shutoffs for firefighting.
Community-scale solar and battery systems for grid independence during outages.
Investment in resilient infrastructure must parallel private construction to ensure collective security.
9. Regulating Rebuilds to Avoid Gentrification
Post-fire redevelopment often attracts large developers aiming to maximize profits. Chasen criticizes this dynamic: “You’re getting cheap, maximum-footprint homes with no real investment in community.” Without local involvement and regulation, fire-impacted areas risk displacement and gentrification.
Community-Led Planning
USGBC CA advocates for inclusive rebuild processes that prioritize original residents, especially those underinsured or living in high-risk zones. Incentives for owner-builders, design review standards, and community land trusts are potential tools to maintain affordability and equity.
10. From Reaction to Resilience: A Cultural Shift
I often say, “It’s always too soon… until it’s too late.” Rebuilding with intention requires proactive engagement, long-term thinking, and coordinated leadership. Communities can emerge stronger if they view wildfire not just as a hazard, but as a catalyst for transformation.
We cover a lot here and you are going to hear it all for Design Hardware, right after this.
Thank you Becky, Ben and Greg for taking the time to have this important conversation and providing so much actionable information! Check the show notes for details and links. Thank you for making the time during your busy day to listen to the show, subscribe and share with colleagues. Thank you to my partners sponsors; Pacific Sales, Best Buy, The AZEK Company, TimberTech and Design Hardware. All of these companies make a concerted effort to support the design industry through support of publishers like Convo By Design and sharing content and materials created to make our industry better and more resilient. Please give them an opportunity on your next project.
I created Convo By Design to serve a robust and incredibly creative design and architecture industry through programming like this. I hope you enjoy it. Please let me know. Send me an email with show and guest suggestions, convobydesign@outlook.com and join in the conversation on Instagram @ConvoXDesign, with an “X”. Thanks for listening to Convo By Design. Until next time—be well, I hope this show help you stay motivated, inspired and focused so you can rise above the chaos. -CXD
Today, we’re taking you into the heart of the home—and into the heart of a crisis. This is part three of our special series on kitchen design in the context of post-wildfire rebuilding. But this isn’t just about appliances and finishes. It’s about resilience, emotional healing, and how design professionals are redefining what a kitchen truly means in the aftermath of disaster.
In this episode, you’ll hear from an extraordinary panel of designers and industry pros tackling some of the toughest questions we face when rebuilding from scratch—often under pressure, always with purpose.
We talk about the emotional weight clients carry into the design process and how trauma-informed planning can help ease that burden. You’ll hear how priorities shift when clients aren’t just dreaming up a dream kitchen—they’re reconstructing their lives. Function trumps flash, accessibility takes center stage, and the kitchen becomes more than a cooking space—it’s a symbol of comfort, safety, and a return to normalcy.
We’re also exploring how wildfires and insurance timelines are reshaping the design-build process itself. From tight ALE (Additional Living Expense) windows to panic buying and long lead times, designers are balancing empathy with efficiency, and creativity with constraint.
You’ll hear how technology—from induction cooktops to full home automation—is influencing new builds, and why education and trust are key when introducing these tools. We’ll talk about sustainable materials, fire-resistant solutions, and why regional design—from Altadena to the Palisades—is more influential than ever.
Finally, we examine the critical importance of early collaboration. When architects, designers, and contractors don’t align from day one, it’s the homeowner who pays the price—in money, time, and emotional energy.
This is a conversation for designers, builders, architects, and homeowners navigating recovery—or for anyone passionate about the evolving role of residential design in a time of crisis. It’s thoughtful. It’s raw. And it’s exactly the kind of dialogue that defines Convo By Design. The following program was recorded live form Pacific Sales Kitchen and Home in Pasadena, California. This group of amazing creatives had fantastic insights. The group included:
Emma DeRoche of DeRoche Interior Design specializes in interior architecture with a deep emphasis on personalization. Her approach is highly client-centric—rooted in understanding who clients are, were, and aspire to be—and translating that into meaningful, livable design. Rather than adhere to a signature style, Emma’s work ranges from sleek, minimalist kitchens with hidden appliances to richly traditional spaces with detailed millwork and warm finishes. She designs kitchens that are not just functional, but deeply expressive—often including secondary prep kitchens, outdoor cooking spaces, and thoughtful additions like bathroom fridges or bedroom coffee stations. Her work reflects a shift in how we live: more casually, more connected, and more personally.
Eva Hughes, founder of Black House Beige, leads a bi-coastal design firm based in Los Angeles with projects in both California and New York. Her work blends beauty and function, creating homes that evolve with families while reflecting their identity and lifestyle. Eva emphasizes regional lifestyle differences—such as LA’s car-centric, home-focused routines versus New York’s walkable, compact living—which directly influence design choices. Her approach involves keen observation and communication, especially when tailoring kitchens to client routines, from child-friendly layouts to chef-grade functionality. Eva is also a featured designer in this year’s Pasadena Showcase House, where she designed a powder bath—gaining insight as her own client and connecting deeply with the design community.
Gail Jamentz is the principal of Soul Interiors Design, a firm deeply rooted in wellness-focused, sustainable design. Based in Altadena—where she also resides—Gail brings a personal and empathetic approach to her work, having lost her own home in the recent fires. Her mission is to help clients rebuild with intention, turning tragedy into an opportunity to create healthier, more fire-resistant, and joy-filled homes. Gail emphasizes education and advocacy, guiding clients through the complex rebuilding process while honoring Altadena’s character and community. She’s also a vocal supporter of thoughtful planning over rushed prefab solutions, and a believer in design as a tool for hope, healing, and community regeneration.
Neela Woodard is the founder of Neela Woodard Design, based in Burbank, California. With East Coast roots, Neela blends a personalized, human-centered approach with practical functionality—designing spaces that reflect not just her clients’ tastes, but who they are and how they live. Her work emphasizes the kitchen as the heart of the home, especially in contrasting communities like Altadena and the Palisades, where needs and styles vary widely. Neela brings a deep understanding of how lifestyle and regional context shape kitchen use, from indoor-outdoor living to evolving tech and storage solutions. She’s also navigating current supply chain and tariff challenges with creative problem-solving and a forward-thinking mindset—balancing urgency with long-term vision.
Tanya Paz, founder of TAP Studio in Pasadena, integrates architecture, interiors, and wellness in her work across residential and institutional projects. The recent fires deeply impacted the Los Angeles area, reshaping designers’ roles to include client advocacy, emotional support, and practical assistance in temporary housing and rebuilding. The loss extends beyond structures to personal histories embedded in homes, prompting new conversations about functionality and client needs. Rebuilding spans diverse housing types and budgets, demanding inclusive design solutions. Inspired by historical mass-produced kitchens like the Frankfurt Kitchen, TAP Studio explores customizable prefab “kits of parts” to deliver quality kitchens within fixed budgets. Prefabrication offers speed and cost control, especially for ADUs and cabinetry, but must balance standardization with customization. Overall, the fires have expanded designers’ responsibilities, highlighting their role in supporting clients through trauma and rebuilding resilient, meaningful homes.
Verzine Hovasapyan is the Premium Manager at Pacific Sales, where she’s spent the past 25 years building deep relationships in the appliance industry. Based in Southern California, she oversees luxury sales, vendor training, and trade partnerships, with a strong focus on supporting the design community and staying ahead of appliance trends. Verlaine brings a relational, client-centered approach to her work—emphasizing continuity, care, and partnership, particularly in communities like Altadena, where many are rebuilding after fire loss. She champions the role of designers in grounding clients’ aspirations in reality, offering Pacific Sales showrooms and vendor spaces as hands-on resources. With ties to Best Buy, her team also offers financing programs, community incentives, and a designer rewards system—supporting both professionals and homeowners through every phase of the build or remodel journey.
Some of the topics covered in the following conversation include:
The Kitchen as the Emotional and Functional Heart of the Home
Kitchens hold deep emotional significance—sites of daily rituals, memories, and togetherness.
After a wildfire, the kitchen becomes a symbolic space for recovery and hope.
Design decisions are highly personal and emotionally charged.
Clients often want to recreate or reimagine their old kitchens with updated functionality.
Regional Differences in Design Expectations and Constraints
Distinct design preferences and material palettes between regions like Altadena and the Pacific Palisades.
Community aesthetic and architectural history influence rebuilding styles.
Regulatory hurdles vary by area, with different zoning, setback rules, and historical preservation requirements shaping outcomes.
Evolving Client Priorities Post-Wildfire
Clients are more focused on resilience, function, and safety than aesthetic trends.
Many are embracing sustainability, energy efficiency, and adaptability.
There is increased openness to modern design and materials, including induction cooking and engineered surfaces.
Emotional trauma affects client engagement—many lean on designers to make decisions.
Role of the Designer in Trauma-Informed, Post-Disaster Projects
Designers become part therapist, part advocate, and part project manager.
Clear, compassionate communication is key.
Emotional intelligence is just as important as technical design knowledge.
Clients often need guidance to make rational decisions under emotional duress.
Integration of Technology and Customization in Kitchen Design
Appliance integration is increasingly customized to lifestyle, with layouts tailored to how families live and cook.
Tech choices (e.g., induction, smart appliances) must be balanced with usability and client familiarity.
Over-customization can be a risk when designing from trauma—designers guide clients toward practical solutions.
Accessibility, Aging-in-Place, and Multigenerational Living
Kitchens are being designed with long-term use in mind—features accommodate aging or differently abled residents.
Appliance height, clearance, lighting, and ergonomic storage are now standard considerations.
Design reflects changing family dynamics, including more multigenerational households post-disaster.
Supply Chain Disruptions and Construction Delays
Long lead times for appliances, cabinetry, doors, and windows require early ordering—often a year or more in advance.
Delays lead to warehousing challenges, lost warranties, and misaligned installation schedules.
Designers, builders, and clients must constantly adapt timelines to product availability.
Financial Pressures: Tariffs, Budgets, and Insurance Deadlines
Rising material and appliance costs due to tariffs force compromises in design.
Insurance coverage for temporary housing (ALE) puts pressure on timelines and decision-making.
Budget-conscious clients often opt for fewer or more affordable design elements.
Designers must advocate for quality while respecting financial realities.
Collaboration Between Designers, Architects, and Contractors
Misalignment between architecture and interior functionality often leads to design inefficiencies.
Early collaboration is essential—especially in kitchen planning—to ensure layouts work for real-life usage.
Clear role definition and respect for each discipline improve outcomes and reduce errors.
Educating Clients and the Public About New Technologies
Induction cooking is gaining traction for its efficiency and safety, but requires client education.
Misinformation and lack of awareness among electricians, builders, and homeowners can slow adoption.
Designers play a key role in bridging the knowledge gap and driving sustainable choices.
That was the full conversation on designing for fire restoration and the ultimate functional kitchen.—an important and timely topic that continues to evolve as our climate, policies, and expectations shift. Thank you to this amazing group; Gail, Neela, Eva, Emma, Tanya and Verzine. I want to thank my partner sponsors who help make this show possible: Pacific Sales Kitchen and Home, a Best Buy Company, TimberTech, and Design Hardware. Thank you for listening, subscribing, and sharing the show with your colleagues. Your support means everything, and it helps grow this conversation across the design community.
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This is a complex issue and one that requires both deeper thought and immediate action.I want to thank every one of our expert guests for their insights, time, and passion. We are surrounded by complex issues, are we not? That’s why I have been encouraging you to manage these complicated times. Because it’s real. It’s exhausting. But, from transition, comes opportunity. It is just a matter of thinking about it differently and finding the shiny, glimmering opportunities amongst dark and ominous clouds. So, stay focused and rise above the chaos. – CXD
Application and practical application of tools and techniques. These are just a few of the topics discussed in today’s conversation with designer Maggie Griffin, founder of eponymous firm in Gainesville, Georgia. We are discussing more than design today. A lot more, actually. The changing landscape of the industry and staying ahead of the curve. Oh, that pesky curve.
The trouble with the curve, and staying ahead of it is that if you don’t actively stay ahead of it, it passes you by before you know it. Like AI for example. Many designers fear it, most don’t really understand it. Those choosing to ignore it, or simply dabble won’t lose their clients because of AI. They will lose their clients to designers who adapt and understand how to best use AI in unimaginable ways that will take costs down, increase specification of better products and materials, shrink the timeline and make the absolute most of every designable opportunity. It’s true. Maggie and I are chopping this up along with a number of other ideas like;
Exploring AI tools in practice
AI and interior design application
Industry trends and challenges
Achieving balance of technology and residential design
Kitchen design
Product specification and client trust
Bathroom design concepts
Achieving functionality without sacrificing aesthetic
Thank you, Maggie. Enjoyed this. Thank you to my incredible partner sponsors, TimberTech, Pacific Sales, and Design Hardware. Amazing companies and great friends to the trade so please give them an opportunity for your next project. Thank you for listening, subscribing to the show and sharing with your colleagues. If not already subscribing, please consider that so you receive every new episode automatically to your podcast feed.
Until next week, thank you for sharing this time together, until the next episode, be well, stay focused and now that it has arrived in earnest, try to rise above the chaos. – CXD
Patience. It’s hard to navigate around because everything is seemingly delivered almost overnight. Actually, it’s more like two days thanks to Amazon. So, after I return from a show like KBIS, I have hours and hours of content to cull through and produce. I want to share some of my process with you. While there is an overwhelming urge to publish everything right when I get back, I have found that a more deliberate approach to content deployment. I have actually found it similar to how many design professionals stage their work on projects. Interesting and something we will be exploring further in the future.
Today, you are going to hear from two incredible designers and long time friends of the show.While at KBIS, I had the opportunity to speak with Breegan Jane and Kim Gordon. We discussed a number of topics that every working designer today should hear. It’s also not just about the work, the business or trade shows. Life lessons from two of the most honest and authentic people I know. And you are going to hear all about it, first from Kim and then Breegan right after this.
Loved this. Thank you Kim and Breegan. Thank you to my incredible partner sponsors; TimberTech, Pacific Sales, and Design Hardware. Amazing companies and great friends to the trade so please give them an opportunity for your next project. And, thank you for listening, subscribing the show and sharing with your colleagues. If not already subscribing, please consider that so you receive every new episode automatically to your podcast feed. Until next week, thank you for sharing this time together, until the next episode, be well, stay focused and now that it has arrived in earnest, try to rise above the chaos. – CXD
One of my favorite places in the world is the Coachella Valley. Palm Springs, Palm Desert, Rancho Mirage, Indian Wells. The valley is thriving as new residents move in, the are is mountainous and arid desert blended in an oasis of mixed architectural styles blended with cultural influence from music to fashion and everything in between. I love the Coachella Valley because as a teenager, I would go to Palm Springs for spring break. Something then mayor, Sonny Bono did not care fore and eventually drove us out. Then it was the architecture, followed by Coachella Music Festival combined with Stagecoach. La Quinta Resort remains my personal favorite place to recharge and reflect.
I am really pleased to share my conversation with Elyssa Contardo, SoCal native and Coachella Valley based designer. She actually has two offices, one in Palm Desert and the other in Park City, Utah. And we discuss both locations and their emerging status as design forward locales. Check the show notes for links to Contardo’s work. Especially as we walk through some of her projects. You are going to hear all about it, right now after this.
Thank you, Elyssa.Thank you to my incredible partner sponsors; TimberTech, Pacific Sales, and Design Hardware. Amazing companies and great friends to the trade so please give them an opportunity for your next project. And, thank you for listening, subscribing the show and sharing with your colleagues. If not already subscribing, please consider that so you receive every new episode automatically to your podcast feed. Until next week, thank you for sharing this time together, until the next episode, be well, stay focused and now that it has arrived in earnest, try to rise above the chaos. – CXD
