Monthly Archives: October 2025

Designing for Experience | 619 | A Conversation with EZ Gonzalez of Pacific Sales

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Today, I sit down with EZ Gonzalez of Pacific Sales about how retail, design, and customer experience intersect in today’s market. Gonzalez shares how Pacific Sales’ culture of continuous learning and a customer first sales model has helped establish the company as the West Coast’s leading appliance retailer. 

Designer Resources

Pacific Sales Kitchen and Home. Where excellence meets expertise.

Design Hardware – A stunning and vast collection of jewelry for the home!

TimberTech – Real wood beauty without the upkeep

LOME-AI.com, simple, inexpensive, text to video harnessing the power of AI to grow your firm, beautifully.

EZ and I explore long-term partnerships, wellness-focused design, and the importance of storytelling in shaping client experiences and how the brand’s people-first approach to retail sets it apart in the design industry. With immersive showrooms, a strong emphasis on education, and community partnerships that extend beyond the showroom floor, Pacific Sales is redefining what it means to support both trade professionals and homeowners. Gonzalez also unpacks timely challenges facing designers and clients—from navigating project uncertainty to incorporating wellness as a fundamental design principle.

Topics and Ideas

  • Pacific Sales’ Culture & Philosophy
    How a non-commissioned, education-driven model creates trust and long-term value for customers and trade partners.
  • Partnerships & Community Engagement
    Building meaningful relationships across KBIS, CEDIA, West Edge, and supporting organizations like Saint Jude.
  • Wellness as a Design Standard
    From circadian lighting to functional home workspaces, why wellness is no longer a luxury but an essential part of design.
  • Design in Uncertain Times
    Why informed decision-making, collaboration, and storytelling help clients and designers navigate long projects.
  • Mentorship & Professional Growth
    Supporting the next generation of design professionals through education, rewards programs, and a culture of learning.
  • Retail Meets Design
    How immersive showrooms and Pacific Sales’ connection to Best Buy combine to deliver expertise, installation, and ongoing support.

Thank you, EZ for the time and conversation. Thank you for listening. If you liked this episode, share it with a friend or colleague who loves design and architecture like you do, subscribe to Convo By Design wherever you get your podcasts. And continue the conversation on Instagram @convo x design with an “x”. Keep those emails coming with guest suggestions, show ideas and locations where you’d like to see the show. Convo by design at outlook.com.

Thank you to my partner sponsors, TimberTech, The AZEK Company, Pacific Sales, Best Buy, LOME-AI and Design Hardware. These companies support the shelter industry so give them an opportunity on your next project. Thanks again for listening. Until next time, be well, stay focused and rise about the chaos. -CXD

The Novogratz | 618 | Our October 2025 Convo By Design Icon Registry Inductee

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Courtney Novogratz: Designing a Life of Creativity and Family Courtney Novogratz has spent her career reimagining spaces that celebrate individuality, family, and joy. Alongside her husband Robert, she’s built an iconic brand known for bold style, adventurous projects, and a commitment to living beautifully without pretense. In this conversation, Courtney shares her design philosophy, her family-first approach, and how she balances creativity with business. In this episode of Convo By Design, Courtney Novogratz opens up about her journey as a designer, entrepreneur, and mother of seven. From revitalizing historic properties to curating collections that reflect everyday living, Courtney brings her unique perspective on what it means to design with heart. We discuss the challenges and triumphs of building a brand, her take on authenticity in design, and why storytelling matters just as much as furniture and finishes.

Ideas and Topics discussed during our chat. What you will hear are universal concepts that are then executed to perfection. “Perfection” doesn’t mean perfect. That might sound strange, but often perfection is used to describe design but let’s be , there is no such thing as perfect in design. To me, perfection is a philosophical approach to blending the work with the story and The Novogratz do this expertly, which is why they are Octobers Convo By Design Icon Registry inductees presented by Pacific Sales Kitchen and Home. Here are some of the reasons why and ideas you are going to hear explained:

  • The Novogratz Design Journey
    Courtney on how she and Robert grew their design practice into a recognizable lifestyle brand.
  • Balancing Creativity & Family
    How raising seven kids has shaped her outlook on interiors and informed her approach to livable, joyful design.
  • The Power of Storytelling in Design
    Why personality and narrative are essential to creating meaningful spaces.
  • From Renovations to Product Lines
    Expanding beyond interiors into retail, furniture, and collaborations.
  • Lessons in Building a Design Brand
    Courtney reflects on resilience, reinvention, and staying true to your vision.

The Convo By Design Icon Registry is presented by Pacific Sales Kitchen and Home, a Best Buy company. Pacific Sales is comprised of long time professionals who love design and architecture as much as you do. Which is why it is so fitting that they present this recognition of some of the worlds greatest design talent every month here on Convo By Design. You are going to hear all about hit, right after this.

This wraps up another episode of the Convo By Design Icon Registry. A celebration and recognition of a true master in the art of design and the mastery of all that encompasses in the pursuit of making better the lives of those they serve. And, giving back along the way. Thank you, Courtney and congratulations to you and Robert. Some of the things I truly enjoyed were the ideas with regard to your world-class story-telling skills. Your work is exceptional and the branding is masterful.

Thanks for listening to Convo By Design. Thank you to my partner sponsors, Pacific Sales Kitchen and Home for presenting the Convo By Design Icon Registry and Convo By Design partner sponsors, TimberTech and Design Hardware. And thank you for taking the time to listen. I couldn’t do this without you, wouldn’t want to. I hope this show helps you stay motivated, inspired and focused so you can rise above the chaos. -CXD

The Ride Along: Part One | 617 | Rolling Through Conversations, Ideas and Inspiration from CEDIA Expo and CIX 2025

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This week, the Convo By Design studio went mobile inside the VW ID.Buzz at CEDIA Expo and Commercial Integrator Expo in Denver—bringing you candid conversations with leaders shaping the future of smart homes, design integration, and resilient technology.

From energy resilience to invisible lighting, European design influences to smarter tools, these ride-along interviews capture the pulse of the connected design and integration industry. Join Soundman in the VW ID.Buzz for a road trip packed with insight, innovation, and the people pushing design and technology forward.

CEDIA & CIX Overview

  • CEDIA: The global association for home technology pros—advancing smart home, DenverDenverAV, networking, and integrated systems through education and advocacy.

  • CEDIA Expo: The industry’s largest annual gathering with hundreds of exhibitors, demos, and training sessions.

  • Commercial Integrator Expo (CIX): The companion event focusing on commercial AV, IT, and building automation solutions.

Designer Resources

Pacific Sales Kitchen and Home. Where excellence meets expertise.

Design Hardware – A stunning and vast collection of jewelry for the home!

TimberTech – Real wood beauty without the upkeep

LOME-AI.com, simple, inexpensive, text to video harnessing the power of AI to grow your firm, beautifully.

Buzz Delano | Delano Associates & Delano News Advance
Delano Associates

  • From hi-fi beginnings to decades of consulting and media leadership.

  • Why designers, integrators, and architects must align earlier.

  • The transformation of lighting into an invisible design tool.

  • AI’s role in personalized home automation.

  • Designing smart homes for resilience against wildfires and disasters.

Eric Nakkila | Selective Design
Selective Design

  • Bridging European manufacturers with North American design markets.

  • The evolution of CI from intercoms to invisible audio and lighting.

  • European influences: smaller spaces, longer product lifecycles.

  • The rise of hybrid products—speaker-lights, invisible speakers.

  • Tariffs, volatility, and what wireless power means for the future.

Joe Piccirilli | RoseWater Energy
RoseWater Energy | CE Pro Masters Profile

  • A 50-year career spanning retail, distribution, and energy resilience.

  • Power quality as the hidden factor behind system failures.

  • RoseWater Hub: surge protection, solar integration, and backup power.

  • Energy systems in safe rooms, healthcare, and aging-in-place design.

  • Why the built environment needs an “engineering mindset.”

Andrei Matei | Robbox Tools
Robbox

  • Reinventing power tools with digital intelligence.

  • The touchscreen drill with depth automation.

  • A digital measuring system that replaces multiple tools.

  • Overcoming resistance from traditional tradespeople.

  • The upcoming X-Trail drill and direct-to-consumer strategy.

Richard Charschan | AcousticSmart Home Theater Interiors
AcousticSmart Home Theater Interiors

  • Building world-class home theaters for over 30 years.

  • Post-pandemic resurgence of family theater spaces.

  • Regional trends: why Dallas thrives and Houston lags.

  • Dispelling the myth of six-figure-only theaters.

  • Acoustics and music as the soul of immersive theater design.

Rushi Kumar | DMF Lighting
DMF Lighting

  • Lighting’s evolution from incandescent to tunable LED.

  • Warm dim, tunable white, and linear lighting as design tools.

  • Balancing simplicity in control with intelligent systems.

  • AI-driven predictive lighting for elder care and routines.

  • Small, versatile fixtures reshaping design opportunities.

Ruslan Polinofsky | DMF Lighting
DMF Lighting

  • Making lighting tech accessible to designers and integrators.

  • Demystifying with clear, plain-language education.

  • PhaseX (DMX over Romex) expanding retrofit options.

  • The rise of lighting demo rooms in showrooms.

  • The payoff of early collaboration on project outcomes.

Recorded live inside the VW ID.Buzz, this episode captures the energy and ideas driving CEDIA Expo / CIX 2025. From resilient energy to invisible lighting, these conversations remind us that design and technology are converging faster than ever—and collaboration is the bridge. Thank you to everyone and CEDIA, CEDIA Expo, CIX, Brand Definition, Julia, Dan, Ray, Irene, and everyone who helped make this an incredible experience. Thank you to VW. I enjoyed the ride and hope you did too! -CXD

Maximalist Visions: Navigating Design, Technology, and Trends Post-Pandemic | 616 | Alex Alonso of Mr. Alex Tate

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Today on the show, Mr. Alex Tate’s, Alex Alonso and I discuss the evolution of interior design, exploring how technology, client expectations, and personal vision shape today’s industry from AI integration to marketing strategies and maximalist design philosophy, this conversation examines how designers adapt to market shifts while staying true to their creative ethos.

I thoroughly enjoyed my conversation with Alex for a litany of reasons and I’ll share some of them with you, but first, know this… And, you are going to hear it. Alex is an unapologetic Maximalist. And as we begin to discuss it, you will hear him launch in about the idea of clutter and then demonstrate how it’s not what people say something is but what a talented creative can do with an idea. Listen for that because it was a really fun exchange. Here are some of the other ideas you will hear more about in the following conversation.

Designer Resources

Pacific Sales Kitchen and Home. Where excellence meets expertise.

Design Hardware – A stunning and vast collection of jewelry for the home!

TimberTech – Real wood beauty without the upkeep

LOME-AI.com, simple, inexpensive, text to video harnessing the power of AI to grow your firm, beautifully.

Design Industry Evolution: Discussion on how the past three years reshaped design business approaches, client expectations, and industry trends.

Budgets and Client Chemistry: Emphasis on project fit over budget size and navigating increased transparency due to social media.

AI and Technology: Exploring AI’s role in speeding processes, educating clients, and enhancing personalized design without compromising creativity.

Maintaining Design Vision: Importance of staying true to one’s aesthetic, turning down projects that don’t align, and creating layered, meaningful spaces.

Marketing and Brand Strategy: Leveraging SEO, SEM, PR, and controlled distribution to build visibility while maintaining authenticity.

Publications and Industry Platforms: Critique of celebrity-driven content and the responsibility of publications to support diverse talent.

Trends vs. Thoughtful Design: Conversation on biophilic design in bathrooms and balancing trend adoption with thoughtful creativity.

Maximalist Philosophy and Brand Extensions: Exploring potential ventures like curated retail spaces or historical renovation studios, all aligned with layered, maximalist design principles.

Ultimately, designers must balance business strategy with creative integrity, embrace technology judiciously, prioritize client alignment, and maintain a clear, authentic brand message. Loved this and I think you will too. It’s coming right up, after this.

Thank you, Alex for this Maximalist conversation. Loved it and appreciate the time. Thank you for listening. If you liked this episode, share it with a friend or colleague who loves design and architecture like you do, subscribe to Convo By Design wherever you get your podcasts. And continue the conversation on Instagram @convo x design with an “x”. Keep those emails coming with guest suggestions, show ideas and locations where you’d like to see the show. Convo by design at outlook.com.

Thank you to my partner sponsors, TimberTech, The AZEK Company, Pacific Sales, Best Buy, LOME-AI and Design Hardware for supporting the publication of over 650 episodes and over 3,000,000 streams and downloads. These companies support the shelter industry so give them an opportunity on your next project. Thanks again for listening. Until next time, be well, stay focused and rise about the chaos. -CXD

Commune & Remains Lighting: Craft, Collaboration, and the Philosophy of Design | 615 | A Double Episode for Twice the Inspiration on Convo By Design

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This special two-part episode features Roman Alonso of Commune and David Calligeros of Remains Lighting in two distinct conversations exploring origins, philosophy, and the meaning of design partnerships.

Designer Resources

Pacific Sales Kitchen and Home. Where excellence meets expertise.

Design Hardware – A stunning and vast collection of jewelry for the home!

TimberTech – Real wood beauty without the upkeep

LOME-AI.com, simple, inexpensive, text to video harnessing the power of AI to grow your firm, beautifully.

From salvaging antiques to designing timeless interiors, David and Roman share stories of growth, collaboration, and craft. What began as a single interview turned into a richer double feature—a master class in design values, sustainability, and the essential philosophies behind two influential studios.

Part One: David Calligeros, Remains Lighting

  • Origins and Influences: From antiques and architectural salvage to a design career shaped by an arts-influenced mother and an engineer father.
  • The Birth of Remains: Starting in Manhattan in 1995, evolving from antiques into lighting design.
  • Engineering Meets Art: Marrying technical precision with artistic intuition.
  • Custom Work & Collaborations: Partnering with Commune, Robert A.M. Stern, Matthew Fisher, and others.
  • IP, Dupes & Authenticity: Protecting design through integrity, storytelling, and craftsmanship.
  • Sustainability & Craft: LEED Gold Brooklyn factory, solar array, stormwater recycling, and green production practices.
  • Business & Market Challenges: Navigating the 2008 crash, tariffs, and the value of US-based manufacturing.
  • Philosophy: Design as a question-driven, ethical practice rooted in long-term value and collaboration.

Link: Remains Lighting

Part Two: Roman Alonso, Commune

  • Origins and Career Path: From Caracas to Miami, Boston, New York, and LA; a career spanning publishing, fashion, and interiors.
  • Formation of Commune Studio (2003): Built around collaboration, essentialism, and quality.
  • Studio Philosophy: Purposeful, small by design, focused on meaningful work and enduring value.
  • Influences: Latin American upbringing, Isaac Mizrahi, Lisa Eisner, and lessons from fashion and editorial worlds.
  • Product Development: Solving real design problems, prototyping in-house before release.
  • Collaboration: Strategic partnerships (including Remains Lighting) to ensure usability and quality.
  • Personal Philosophy: Stoicism, fairness, ethical production, and acknowledging imposter syndrome.
  • Evolution of the Firm: Scaling deliberately—growing reach through products and partnerships while keeping the studio intimate.
  • Quotes:
    • “Good design shouldn’t be a privilege—it’s a right.”
    • “Design is about editing, listening, and creating solutions that people might not even know they need.”

This episode illustrates how partnerships in design aren’t just about collaboration—they’re about shared values, craft, and philosophy. By hearing these conversations separately, you’ll gain insights into two distinct but complementary approaches to design, sustainability, and creativity.

So much to take in. This was a master class on how to structure, nurture and grow design partnerships. Make sure you check the show notes for links and notes about all of the topics covered. Thank you, David and Roman for doing this and being so willing to share your thoughts, ideas and practice. Thank you for listening. If you liked this episode, share it with a friend or colleague who loves design and architecture like you do, subscribe to Convo By Design wherever you get your podcasts. And continue the conversation on Instagram @convo x design with an “x”. Keep those emails coming with guest suggestions, show ideas and locations where you’d like to see the show. Convo by design at outlook.com.

Thank you to my partner sponsors, TimberTech, The AZEK Company, Pacific Sales, Best Buy, LOME-AI and Design Hardware for supporting the publication of over 650 episodes and over 3,000,000 streams, downloads and making Convo By Design the longest running podcast of its kind.  These companies support the shelter industry so give them an opportunity on your next project. Thanks again for listening. Until next time, be well, stay focused and rise about the chaos. -CXD