Tag Archives: interior design business

Designing the Business, Not Just the Room | 678 | Inside Dart Studio with Olivia & Jenna Botrie

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Sisters Olivia and Jenna Botrie of Dart Studio didn’t set out to build a design firm together, they grew into it. What started in a basement with a baby on the floor evolved into a highly structured, process-driven studio navigating growth, technology, and a post-pandemic design boom. Their story reveals how great design isn’t just about aesthetics, it’s about systems, relationships, and knowing when to think bigger. From cottage culture and client psychology to AI workflows and generational shifts, the Botrie sisters unpack how Dart Studio scaled during the pandemic, why process is their secret weapon, and how they’re building a brand designed to outlast trends and even themselves.

Origins: A Basement, a Baby, and a Business

Olivia launches Dart Studio solo over a decade ago. Jenna joins organically during maternity leave. The now-famous “cottage pitch” that formalized the partnership. Sister dynamics: honesty, friction, and built-in trust as a business advantage

The Cottage Effect: Canadian Culture Meets Creativity

The uniquely Canadian concept of the “cottage” as creative reset Minimalism, disconnection, and family proximity as design influences How environment shapes both lifestyle and design thinking

Process Over Everything

Jenna’s role: operations, onboarding, hiring, and systems. Why structure—not style—is the firm’s foundation. Building scalable workflows for a growing team. The importance of documentation and repeatable processes

Pandemic Pivot: From Uncertainty to Opportunity

Initial fear: shutdowns, no site visits, stalled work. Sudden surge: waitlists, inbound demand, and client urgency. Strategic decision: say yes, scale fast, hire quickly. Long-term impact: bigger thinking, larger projects, expanded vision

The Post-Pandemic Client Shift

Movement away from resale-driven design toward personalization. Clients designing for themselves, not the market. More nuanced conversations around lifestyle, not trends. The home as a “backdrop for life”

Anti-Trend Thinking

Rejection of trend-driven design culture. Critique of “top 10 lists” and media-driven aesthetics. Designing from human cues: behavior, personality, daily rituals

Technology, Materials & the Reality Filter

Navigating rapid innovation in lighting, kitchens, and home tech. Balancing “cool” vs. “lasting”. Role of reps, trade shows, and industry relationships. The importance of practical function over novelty.

AI in Practice: Tool, Not Replacement

Current stack: ChatGPT, Midjourney, SketchUp, Enscape. AI for speed and iteration—not core design thinking. Client misuse of AI and the limits of prompting. Why human interpretation remains essential

The Experience Economy of Design

Design as a two-year relationship, not a transaction. Emotional experience vs. final result. Communication, trust, and job site culture as differentiators

Reactive to Proactive: Building a Brand

First 10 years: purely reactive growth. Year 11 shift: rebrand, visibility, social media presence. Expanding identity beyond Olivia to a team-driven creative model. Long-term vision: a legacy firm with multiple design voices

Generational Dynamics in Design

Different communication styles across clients and teams. Matching personalities: clients, designers, and contractors. “Boomer whisperers” vs. Gen Z workflows. Lifestyle-driven design considerations by age and stage

Designing for Climate & Context

Canadian winters and their impact on interiors. Storage, materiality, and seasonal living. Lighting as a wellness tool (circadian rhythm design). Creating emotional environments: cozy vs. open

The Through Line: Adaptability

Design as evolution, not static outcome. Balancing tradition and modernity within a single project. Embracing change as the only constant in both life and design


Justine Wolman | 657 | Designing Through Disruption: Building a Solo Practice in a Post-Pandemic World g a Solo Practice in a Post-Pandemic World

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Launching a design firm is hard. Launching one days before a global shutdown is something else entirely. In this episode of Convo By Design, I speak with interior designer Justine about building a solo practice during COVID, transitioning from sales to structure, and navigating the modern realities of design—from virtual collaboration and technical complexity to burnout, authenticity, and creative control. It’s an honest conversation about what it really takes to grow a design business today without losing yourself in the process. Designing Through Disruption | Convo By Design Podcast is hosted and published by Josh Cooperman.

Designer Resources

Pacific Sales Kitchen and Home. Where excellence meets expertise.

TimberTech – Real wood beauty without the upkeep

Interior designer Justine shares how launching a solo firm during COVID reshaped her business, creativity, and approach to authenticity in modern design.

Interior Design Podcast, Solo Design Practice, Post-Pandemic Design, Interior Designer Business, Design Authenticity, Lighting Design, Residential Renovation, Convo By Design

Episode Highlights Launching a design firm at the onset of COVID—and adapting without a roadmap

  • Transitioning from sales and jewelry to residential design and construction
  • The rise of the “one-woman studio” and the cost of wearing every hat
  • How virtual meetings expanded access while eroding design community
  • Why lighting plans are foundational—not optional
  • Designing with intention under real budget constraints
  • Choosing authenticity over polish in social media marketing
  • Burnout prevention, creative resets, and the cautious use of AI tools
  1. “I didn’t just start a business during COVID—I learned how to design without a safety net.”
  2. “Virtual meetings made design more accessible, but they took away the intimacy that built real community.”
  3. “Lighting is the difference between a room that looks good and one that actually works.”
  4. “Being a one-woman studio means freedom—but it also means you feel every decision.”
  5. “Not every project needs to be Instagram-perfect to be successful.”
  6. “Clients don’t need more trends—they need clarity.”
  7. “Scaling sounds great until you realize what you might lose creatively.”
  8. “Burnout doesn’t happen all at once. It happens quietly.”
  9. “Authenticity isn’t a brand strategy—it’s a survival tool.”
  10. “AI can help with process, but instinct still drives good design.”