Podcast: Play in new window | Download (0.0KB) | Embed

Subscribe: Email | TuneIn | RSS | More

This is Convo By Design with interior designer, Lorna Gross, a super-chill creative with a hyper-focused approach to customer service.

I think it bears repeating. A super-chill creative with a hyper-focused approach to customer service. Think about that for a minute. Regardless of your job, designer, architect, showroom manager, publicist, fabricator, journalist, the approach to customer service is pretty much the only thing of which you have total and complete control. As Lorna and I talk, try to figure out if she’s so chill because she controls the role or, because she controls the role, that allows her to remain super-chill.

Living in a chaotic world where product doesn’t come on-time anymore and that is the new norm, not the exception. Where people are more polarized than ever before. Where politics has invaded every inch of our space and there is no longer a delineation between working hours and personal time, to find something over which we still remain in control is a gift. EDITORS NOTE – After my conversation with Lorna, I changed many of the ways I work.  A publicist recently blew me up pretty good during the weekend. I did something I rarely ever did before. I didn’t answer. Don’t get me wrong, like you, I work on the weekends. I edit, produce and plan but I have come to realize that there is a place for everything and we must keep everything in its place. It was hard at first, but now, I understand the importance of keeping certain rules in place. This is a master class on the professional habits that allow creatives to remain creative, productive and successful. This is Lorna Gross.

Thank you, Lorna. Loved our chat. Thank you Walker Zanger for presenting Convo By Design and ThermaSol, you guys are remarkable partners. Thank you for listening. Without you, what’s the point. As you may have noticed, Convo By Design is bringing you design talent from all across the country. It’s not just about LA and New York, but New Orleans, Dallas and Denver. We are so rich in talent that sometimes, we miss some of the gems. Keep those email coming, email me with show suggestions and feel free to suggest a designer, architect or other creative you think the editorial team should be aware of. Thanks again for listening, remember why you do what you do and that the business of design is about making better the lives of those we serve. Until next week, be well and take today first.